Digital Strategy and Operations Self-Service

Join JPMorgan Chase as an Executive Director Digital Strategy and Operations Integration and help shape the future of digital operations. Be part of a team that drives transformative change and delivers innovative solutions for our customers. Your leadership will foster collaboration and continuous improvement. Make a meaningful impact by optimizing processes and elevating customer satisfaction. Advance your career with a role that champions digital excellence.

As an Executive Director Digital Strategy and Operations Integration at JPMorgan Chase within the Consumer & Community Banking Operations team you will lead strategic initiatives that bridge digital innovation and operational excellence. You will be responsible for integrating cutting-edge digital solutions with the CCB Operations Digital Champion team. Your role will focus on optimizing processes and enhancing customer experiences across omnichannel platforms. You will collaborate with senior leaders to align digital initiatives with business objectives. This position requires a forward-thinking leader who can inspire cross-functional teams and drive strategic growth.

You will leverage your expertise to identify opportunities for operational efficiencies and implement solutions that streamline processes. By staying informed about industry trends and emerging technologies you will ensure our digital offerings remain competitive. Your leadership will promote a culture of innovation data-driven decision-making and continuous improvement. The role offers the opportunity to work closely with stakeholders across the organization. You will play a key part in shaping the future of digital strategy and operations integration at JPMorgan Chase.

Job Responsibilities:

• Develop and execute a comprehensive strategy to integrate digital solutions with CCB Operations.
• Enhance customer journeys and reduce friction across omnichannel platforms.
• Lead cross-functional teams to identify and implement operational efficiencies.
• Collaborate with senior leaders to align digital initiatives with business goals.
• Drive innovation and strategic growth through digital transformation.
• Establish and track key performance indicators (KPIs) for integration efforts.
• Provide insights to senior management on the success of digital initiatives.
• Foster a culture of collaboration innovation and continuous improvement.
• Promote data-driven decision-making across teams.
• Stay informed about industry trends and emerging technologies.
• Ensure digital solutions remain competitive and innovative.

Required Qualifications Capabilities and Skills:

• Minimum 15 years of experience in digital strategy operations integration or a related field.
• Proven track record in leading enterprise-scale digital transformation initiatives.
• Strong analytical and problem-solving skills.
• Ability to translate complex concepts into actionable strategies.
• Excellent communication skills for both technical and non-technical stakeholders.
• Experience in financial services or a similar industry preferred.
• Demonstrated leadership in cross-functional team environments.
• Ability to drive operational efficiencies and process improvements.
• Expertise in customer experience optimization.
• Knowledge of industry trends and emerging technologies.
• Commitment to fostering a culture of innovation and collaboration.

Preferred Qualifications Capabilities and Skills:

• Advanced degree in business technology or related field.
• Experience with large-scale change management.
• Familiarity with digital platforms and tools used in financial services.
• Strong stakeholder management skills.
• Experience working in a matrixed organization.
• Certification in project management or digital transformation.
• Ability to influence and drive strategic initiatives.