Operations Coordinator, Lead
Operations Coordinator, Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Work Place Flexibility: Onsite
Legal Entity:Entergy Services LLC
Job Summary/Purpose
Responsible for providing process improvements standardization and operational guidance to all of Entergys Reliability Control Centers. This job also adheres to corrective action program design in facilitating switching tagging and clearance investigations metric tracking and suggested improvements. This position will also actively engage in customer complaint root cause analysis and interface IT system changes including representing the Control Centers in all software scoping development testing and implementation.
Job Duties/Responsibilities
1. Actively interface and support all IT system changes including representing the Operations Centers in all software scoping development testing and implementation.
2. Provide Support in Outage Journey Investigations Associated with Customer Complaints.
3. Review Implement and Audit of operational processes at the Operations Centers.
4. Promote a safe work including use of Human Performance tools and CAP Analysis Tools
5. Support emergency or storm restoration in assigned Control Center.
6. Identify and address area of improvement for all Operation Centers utilizing the systematic continuous improvement process
Minimum Requirements
Minimum education required of the position
High School Diploma or equivalent.
Minimum experience required of the position
7 years
Minimum knowledge skills and abilities required of the position
Strong knowledge of computers and related technology. Strong communication and organizational skills. Ability to take and understand directives and complete tasks. Excellent leadership skills. Strong decision making skills. Ability to manage multiple activities and changing priorities. Ability to work well under pressure. Self motivated and dependable team player. Ability to recognize hazards in the workplace and have the ability to mitigate the hazards. Ability to maintain and care for Company equipment properly and safeguard assets. Ability to meet the public in a pleasant and tactful manner and understand the importance of delivering a high level of customer service. Demonstrated acceptance of a diverse and inclusive work environment and customer base. Desired: Ability to recognize opportunities for process improvement and have the ability to enact change; Ability to lead and participate in problem solving teams as required.
Any certificates licenses etc. required of the position
None
Primary Location: Louisiana-Baton RougeLouisiana : Baton Rouge
Job Function: Professional
FLSA Status: Professional
Relocation Option: Level II
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 120175
Travel Percentage:Up to 25%
An Equal Opportunity Employer Minority/Female/Disability/Vets. Please click here to view the EEO page or see statements below.
EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a protected veteran in accordance with applicable federal state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including but not limited to recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race color religion sex gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant employee or third party on his or her you are an individual with a disability and you are in need of an accommodation for the recruiting process please clickhereand provide your name contact number the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities:As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Know Your Rights: Workplace Discrimination is Illegal
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Required Experience:
IC
Employment Type
Full-Time
