About the Role:

Grade Level (for internal use):

TheRole:Senior Associate Real Estate Client Support

The Location: This position is available in Islamabad Pakistan

TheTeam: The Client Support team is responsible for providing client support for ourMarket Intelligence platformby holdinginvestigativeconversations with clients & driving product usage. Being present in the US Pakistan & Philippines makesusa truly global team. Members of the team learn in-depth industry knowledge producewebcast presentations and developmany in-demandtechnical skills.

TheImpact:Being the nerve center you will be the face of the organization for our clients. Your regular day would require you to answer client queries and being an advocate while showcasing your vast knowledge of our tools data and the industries we cover. The top financial institutions in the world will ask you to figure out things they are unable to understand on their own. Additionally Client Support team members interact with many internal teams including Sales Content Product News and Technical Support.

Whatsinitforyou:

• Build a career with a global company that values high performers
• Assist market leaders and decision-makers across the Financial Services industry
• Grow and improve your skills by supporting enterprise level products and new technologies
• Expand your knowledge base by developing expertise on multiple industries
• Develop training skills by mentoring new associates and training clients on the Market Intelligence platform.
• Based on planned growth & initiatives you can emerge to the next role (Specialist or Assistant Manager).

Responsibilities:As a senior member of our team you are expected to make an impact right from the beginning.

• Provide exceptional customer service to clients distributors and internal SPGMI staff via phone email and web chats in the areas of industry content and product consulting
• Support a client base of firms across the Investment Banking Private Equity Investment Management Financial Corporate and Non-Financial Corporate segments
• Assist with training and mentoring junior colleagues by demonstrating expertise in best practices and product knowledge
• Conduct product demos and training for clients
• Build out our Knowledge Base for internal stakeholders and clients
• Produce product-focused webcasts to drive client usage of the platform

What were looking for:

• A Bachelors degree in Finance Accounting Economics and/or related field or strong knowledge of the global economy

• 1-2 years of experience in an external client-facing role and hands-on experience supporting the Market Intelligence platform
• Extensive Real Estate industry knowledge preferably applicable to REITs
• Strong communication and customer service skills to effectively resolve client concerns and promote SPGMI product usage
• An interest in continuously expanding your knowledge and challenging yourself

• An ability to resolve problems manage time and stay organized in a fast-faced demanding environment
• A flexible team player who can lead by example

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

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