Marketing Leadâ Resident Engagement & Communications
Marketing Leadâ Resident Engagement & Communications
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
CLV Group is a premier Canadian real estate firm specializing in the acquisition development and management of high-quality real estate assets. We deliver exceptional returns by aligning strategic acquisitions with expertly executed developments innovative asset management and operational excellence. Our consistent performance is no accident - its driven entirely by the strength of our people.
What truly differentiates CLV is our belief that real estate can and should be a force for good. Were not just in the business of buildings; were in the business of building better communities. From office-to-residential conversions to mixed-use developments we approach every project through a lens of sustainability impact and long-term value.
Our culture is rooted in passion purpose and a strong sense of community. We cultivate thriving environments where residents businesses and neighbourhoods flourish. Philanthropy and social responsibility are embedded into our DNA ensuring that as we grow so do the communities we serve. We want to show the world that a business can scale AND do good at the same time.
CLV is at a pivotal moment of expansion. With aggressive growth projections and a robust pipeline of projects we are actively scaling across all areas of our business. For investors that means strong fundamentals and long-term value creation. For top-tier talent it means meaningful work career growth and a chance to be part of something transformative.
If you are a professional looking to build a rewarding career in real estate - CLV Group offers an unparalleled opportunity to grow contribute and make a lasting impact.
Find out more about our upcoming projects here:Real Estate Development Ottawa CLV Group.
We are seeking an experienced and resident-focused Marketing Lead Resident Engagement & Communications to lead communications and engagement strategies that support our Operations and Property Management teams across Canada. This leader will ensure our valued residents receive clear timely and professional communications that foster trust build community and strengthen the resident experience.
The Marketing Lead Resident Engagement & Communications will design and deliver marketing strategies that improve engagement enhance satisfaction and support operational excellence at every property touchpoint. Working closely with Operations Property Management and regional teams this role will be instrumental in reinforcing our reputation as a professional resident-first organization.
In addition to the duties typically expected of a seasoned marketing communications professional responsibilities will include:
Resident Engagement & Communications
- Develop and execute resident communication strategies that are timely relevant and professional.
- Partner with Property Management to ensure important updates policies and initiatives are clearly communicated to residents.
- Drive engagement through resident newsletters campaigns and community initiatives that foster belonging.
- Monitor resident communication feedback to continuously improve clarity and effectiveness.
Marketing Support for Operations & Property Management
- Provide strategic marketing support for leasing property announcements and operational initiatives.
- Develop templates toolkits and standardized communication materials to support Property Managers across Canada.
- Ensure communications are consistent professional and aligned with company standards.
Strategic Leadership & Planning
- Build and deliver a marketing plan that strengthens the resident experience and supports operational excellence.
- Establish KPIs and reporting to measure communication impact resident engagement and satisfaction.
- Partner with Operations leadership to align communications with business priorities and resident needs.
Change Management & Emergency Communications
- Lead communication planning and execution during capital improvement projects to keep residents informed supported and engaged throughout the process.
- Ensure consistent transparent messaging during emergencies (e.g. service disruptions critical safety events) working closely with Operations to deliver timely and accurate information.
- Build scalable communication frameworks to support property teams in delivering consistent resident-first messages during periods of change or disruption.
Brand & Market Presence
- Ensure all resident-facing communications reflect the professionalism and quality of the company brand.
- Identify opportunities to highlight our commitment to resident care and community building.
- Champion initiatives that enhance our reputation as a trusted and responsive property management leader.
Most importantly we are a small yet mighty team. This is a roll up your sleeves help where you are needed kind of role. We are looking for a new team member who will support our success when and as needed as our team will do for you when you need it.
This role is based in our offices five days a week giving you the opportunity to work closely with your colleagues learn from experienced professionals and grow in a highly engaged team environment.
Learn more about our working at CLV here: Talent and Culture - CLV Group
Qualifications
- 5 years of progressive experience in marketing or communications.
- Experience in property management real estate or service-driven industries preferred.
- Proven ability to design and deliver communications that improve engagement and satisfaction.
- Strong writing editing and messaging skills with a resident-first mindset.
- Experience partnering with operations teams to deliver measurable results.
- Exceptional organizational and leadership skills with the ability to manage multiple priorities across regions.
- Bachelors degree in Marketing Communications Business or related field.
We are committed to diversity in our workforce and are proud to be an equal opportunity employer. We are excited to work with talented people period. All employment decisions are based on business needs job requirements and individual qualifications without regard to race color religion or belief national or ethnic origin gender age disability sexual orientation gender identity and/or expression marital or civil status political affiliation family or parental status or any other status protected by the laws or regulations in the jurisdictions in which we operate.
We strive to make our website and application process accessible to all users. Accommodation is available upon request for candidates taking part in all aspects of the selection process. Please send an email to and let us know the nature of your request and your contact information. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.
Our team handles a lot of sensitive information which means we require all candidates that receive and accept employment offers to complete a background check before being hired.
Thank you for your time and desire to join our winning team and to play a critical role in developing future communities across Canada.
Only selected candidates will be contacted. No phone calls please.
We appreciate your interest in exploring an opportunity with CLV Group!
Employment Type
Full-Time
