Account Management Specialist

In this Role Your Responsibilities Will Be:

Communication

Serve as the primary point of contact for Emerson ISV supporting all customers and Emerson Impact Partners within the assigned region.

Respond to customer inquiries within 24 hours timely service and issue resolution.

Conduct weekly calls with customers to provide order updates and set shared expectations with customer request dates.

Maintain open respectful and clear communication with internal teams and external customers.

Order Execution

Proactively handle order backlog to meet monthly Planned Order Release (POR) shipment goals.

Collaborate with cross-functional teams to ensure timely order entry resolution of holds scheduling and order execution.

Ensure accurate order processing meeting all customer requirements regarding product specifications certifications delivery timelines and documentation.

Coordinate closely with planners buyers and plant teams to prioritize and fulfill order commitments.

Status Updates

Support sales shipment forecasting through regular review and coordination.

Provide timely status updates to customers at every stage of the order lifecycle including post-shipment follow-up.

Change Order Management

Handle all inquiries and changes related to customer orders from initial booking through final invoicing.

Offer after-sales support to ensure continued satisfaction and resolution of any issues.

Measuring Performance

Monitor measure and report on project and order performance metrics.

Identify and address any issues proactively to keep processes on track.

Mentoring & Continuous Improvement

Organize and lead training sessions to support team development and knowledge sharing.

Present key updates and insights during planning sessions.

Take initiative to lead or contribute to internal process improvement efforts.

Get Results

Champion and implement process improvements and corrective actions.

Evaluate risks and opportunities to enhance efficiency and performance.

Continuously seek to improve service levels delivery performance and customer experience.

Who you are:

You balance planning with actions. You research initiatives and try innovative ways. You solicit both input and discussion. You build a plan and outline for various audiences You keep in touch with customers. You build the customer relationships.

Professional Degree Requirements (e.g. Engineering Business Administration etc.):

Bachelors Degree in a business-related field or equivalent professional experience.

Experience Requirements

External Candidates: 45 in a manufacturing operations or sales environment.

Internal Candidates: 13 within the organization.

Preferred Qualifications that Set You Apart:

Ability to collaborate optimally across teams and departments to deliver timely solutions for customers.

Self-motivated and proactive with a strong focus on achieving results.

Shown ability to manage multiple tasks and competing priorities efficiently.
Basic understanding of accounting principles and administrative processes.

Traits & Skills

Experience with Oracle ERP and Microsoft Office tools is a plus.
Strong problem-solving skills and the ability to make confident informed decisions.
Comfortable navigating uncertainty and adapting to change.
Accountable and takes ownership of responsibilities.
Strong interpersonal skills with the ability to build positive relationships across diverse teams.
Flexible and adaptable to different work environments and challenges.