Engagement Manager - Education
Engagement Manager - Education
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Job Description
About the team
About the company
OpenAIs mission is to build and ensure that safe artificial general intelligence (AGI) benefits all of humanity. This long-term undertaking brings together the worlds best scientists engineers and business professionals to accomplish this.
About the role
You are crucial to the success of these educational institutions and will be instrumental in driving adoption and value of our products ultimately responsible for understanding our customers needs and delivering an excellent experience. Youll also represent OpenAI as a thought leader in AI for education and partner with researchers engineers and customers to help drive the adoption of AI.
This role is based in Dublin Ireland. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
We expect them to:
Deliver an exceptional experience to our educational institutional customers.
Develop and nurture strong customer relationships to understand their business goals and needs.
Implement and run technical user training and enablement sessions with a train the trainer model to enable scale.
Create and implement customer success plans that outline goals potential challenges KPIs and timelines.
Codify best practices guides and FAQs based on interactions with customers.
Gather and relay customer feedback to internal stakeholders and identify themes across customers to incorporate into product planning.
Collaborate closely with the Sales team to ensure seamless handoff between pre- and post-sale.
Anticipate at-risk renewals or user churn and collaborate with the relevant internal teams to devise corrective action plans.
Foster customer advocacy and facilitate customer testimonials and case studies.
Skills/experience needed
Have 7 years of experience in a customer success (or similar) role managing relationships with large global and complex organizations preferably working with a technical enterprise product.
Are scrappy and intense. You have entrepreneurial experiences and are comfortable building new initiatives from scratch.
Have strong technical expertise and are able to communicate technical concepts to non-technical stakeholders.
Have a solid track record of delivering and scaling an exceptional customer experience.
Possess strong presentation and communication skills particularly when engaging with executives and leaders.
Have a humble attitude an eagerness to help others and a desire to pick up whatever knowledge youre missing to make both your team and our customers succeed.
Operate with high horsepower have strong problem-solving skills are adept at frequent context switching effectively manage working on multiple projects at once with expansive ownership and ruthlessly prioritize.
Are personally committed to fostering the safe and ethical evolution of AI.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.
We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex sexual orientation age veteran status disability genetic information or other applicable legally protected characteristic.
For additional information please see OpenAIs Affirmative Action and Equal Employment Opportunity Policy Statement.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law including the San Francisco Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct adverse and negative relationship with the following job duties potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary confidential and non-public addition job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made via this link.
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At OpenAI we believe artificial intelligence has the potential to help people solve immense global challenges and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Required Experience:
Manager
Employment Type
Full-Time
