Customer Success Manager

Were Building the Future of Capital Markets; enabling entrepreneurship job creation financial inclusion and economic resilience

As Asias largest licensed digital securities exchange for alternative investments Alta is at the forefront of building critical capital market infrastructure. We believe that access to capital markets are pivotal in all economies we recognize that our role in building this critical infrastructure goes beyond facilitating trades; it paves the way for entrepreneurship job creation financial inclusion and economic resilience fostering a brighter future for emerging markets and economies.

• Empowering Private Markets: Through our Digital Exchange we enable the tokenization and digital custody of alternative assets. This end-to-end solution simplifies and expedites the trading of smaller asset blocks ultimately facilitating access and liquidity in private markets.

• Innovative Financial Ecosystem: Our journey has seen us transition from securities trading and distribution of comprehensive products including equities private credit funds and asset-backed securities (ABS) (representing Real World Assets (RWA) like whiskies wines art watches and real estate) to include fund management and digital custody services.

As the only integrated securities exchange brokerage and fund management group with the necessary regulatory licenses and a proven track record in Southeast Asia we are actively exploring new channels and partnerships to extend our impact to entrepreneurs and investors globally.

Established in 2016 and headquartered in Singapore Alta operates offices globally. We welcome energetic and creative individuals to be part of this ambitious journey with us.

About The Role

Were looking for analytical and passionate people to join our team as Platform Growth & Client Success based in Singapore. You will need to be comfortable handling difficult client situations with the intention to end each interaction with positive outcomes.

Some of the Key Responsibilities Include

Client Success & Investor Relations

Act as the key front-facing contact for our investor community on the platform.

Manage a small team of customer service executives to ensure timely and effective support.

Build trusted relationships with verified investors and act as the first port of call for platform-related queries and deal-specific discussions.

Platform Growth

Strategically grow the investor database for the Singapore market through outreach and community engagement initiatives.

Work closely with the Platform Head to identify segment and activate investor leads converting them into active participants on the platform.

Deal Enablement & Communication

Be well-versed in investment deal terms to communicate offerings clearly and effectively to investors.

Support the curation and preparation of deal materials including pitch decks deal briefs summaries and FAQs to ensure investors are well-informed.

Cross-functional Collaboration

Work with the Marketing team to co-create and execute campaigns that drive investor engagement and awareness of key opportunities.

Collaborate with the Product team to surface investor feedback and help prioritize product improvements that enhance the user experience.

Partner with internal stakeholders to develop educational content and thought leadership to nurture investor confidence.

This is a hybrid role that blends investor relations project management and platform development ideal for someone dynamic commercially minded and comfortable wearing multiple hats.

About You

At least 3-5 years of sales or client servicing experience

High level of familiarity with financial markets and investment research; background in financial institutions or banks are preferred

Demonstrated commitment to customer service

Enthusiastic and motivated self-starter with team player attitude and orientation

Strong organizational skills

Excellent English verbal / written communication skills

Ability to handle chat apps (e.g. Intercom) CRM tools (Salesforce CRM Pardot HubSpot) and documentation tools (MS Word Google Docs)

Thank you for your interest in joining us on our ambitious journey to bring alternative assets to all.

If you are interested please send your resume to . Only successful applicants will be contacted.