Solutions Engineer
Solutions Engineer
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Job Description
At Infobip we dream big. We value creativity persistence and innovation passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006 we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75 offices on six continents Infobips platform is used by almost 80% of the population making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
A Solution Engineer is anindividual contributor role in the region that plays a vital role in crafting exceptional customer experiences by delivering tailored solutions and nurturing innovation. The engineer in this role participates in the activities for Infobips solution proposals owns the solution design delivery and integrations improvement of the current solutions. To deliver the desired business results Solution Engineers collaborate with the HQ and regional teams and act as technical opportunity leads or assist the more experienced colleagues. They independently manage opportunities from initiation to delivery.
A Solution Engineer can act as a generalist and perform all the activities listed below or can be specialized in one or more areas such as CX consultancy partnerships solution and product or industry specialization.
Help customers and/or partners understand the value of Infobip solutions and services
Understand the customers businesses knowing exactly which of our solutions and products can help them evolve their business
Design new and innovative solutions to meet customers business needs
Collect the technical requirements and design technical solutions and service integration plans
Handle technical and security questionnaires
Conduct captivating demos and POCs
Conduct scoping exercises and provide service quote estimation
Implement solutions for new and existing customers
Deliver comprehensive and precise technical documentation
Configure/customize Infobip solutions to meet customers business requirements
Ensure all projects are delivered on time within scope and budget and exceeding customer expectations
Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries.
Contribute to internal initiatives and focus on continuous development
Document solutions and best practices and share them within the department.
Have an overview of market feature requirements and provide feedback to steer the development of products features
Maintain a comprehensive understanding of Infobips products and solutions both technically and commercially staying updated on changes and upgrades.
Requirements
1-3 years of experience
Bachelors Degree on System telecommunication or electronic engineering.
Fluent/Advanced English is mandatory
Knowledge in programming languages (ex JavaScript java php) is desirable.
Experience with Client Facing either in commercial or technical conversations.
Infobip employees are people with diverse backgrounds characteristics and experiences that share the same passion and talent that helps us achieve our mission. Thats why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.
Employment Type
Full-Time
