Director of Housekeeping
Director of Housekeeping
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Job Description
At Shangri-La Singapore we are a heart-warming family. We share something powerful our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour as kin as family. We strive to be the preferred employer by providing great benefits tranquil and sincere working environment work-life balance and effort recognitions.
Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt the Shangri-La Hotel Singapore is a tranquil sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings which include unique family-themed rooms supported by a host of dedicated family-focused amenities.
We are looking for a Director of Housekeeping to join our team!
Responsibilities
- Plan organize and supervise daily housekeeping operations across guest rooms public areas and back-of-house.
- Oversee linen and uniform management ensuring quality inventory control and cost-efficiency.
- Manage departmental budget and expenditures including labor costs and both fixed and variable expenses.
- Conduct daily team briefings to ensure smooth communication regarding guest needs arrivals/departures and events.
- Foster effective communication and collaboration between housekeeping and other hotel departments.
- Maintain optimal staffing levels and productivity standards based on forecasted occupancy and hotel activity.
- Regularly review and update standard operating procedures especially concerning inventory control linen care and cleaning protocols.
- Conduct inspections of guest rooms public areas F&B outlets banqueting areas and heart-of-house facilities ensuring cleanliness and readiness.
- Personally inspect VIP rooms and handle related service standards and follow-ups.
- Address guest complaints promptly and professionally making sound decisions that protect hotel property while ensuring guest satisfaction.
- Supervise schedule train and evaluate all Housekeeping staff ensuring accountability and high service standards.
- Implement and enforce safety hygiene and sanitation protocols throughout the department.
- Ensure compliance with the hotels key control and security procedures.
- Lead or assist in epidemic prevention measures including self-protection disinfection and emergency response tasks.
Requirements
- Bachelors degree in Hospitality Management or a related field preferred.
- Minimum 15 years of housekeeping experience in a luxury hotel environment with at least 8 years in a senior leadership role.
- Strong leadership communication and interpersonal skills.
- Excellent organizational and time management abilities.
- Proficient in housekeeping operations systems and property management software.
- Solid understanding of budgeting labor cost control and inventory management.
- Ability to lead by example and foster a culture of service excellence.
Required Experience:
Director
Employment Type
Full-Time
