IT Services Sites Lead Japan & China
IT Services Sites Lead Japan & China
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Job Description
Make your mark for patients
About the role
As an IT Services Lead you will be responsible for overseeing IT service delivery across sites in Japan (Tokyo Saitama Plant and Sales offices) and supporting IT site operations in China (Shanghai Beijing and other locations as required). Your role will ensure operational stability and seamless IT service delivery including end-user support infrastructure vendor management and cost optimization.
Who youll work with
You will work with a dynamic global team collaborating with local IT teams vendors and service providers to optimize IT services across Japan and China. You will also liaise with global stakeholders to align local IT services with company-wide strategies and standards.
What youll do
Act as the primary IT contact for Japan and oversee IT operations in China
Manage IT infrastructure service desk operations and onsite support
Lead end-user device lifecycle management ensuring security compliance and cost efficiency
Oversee vendor contracts driving service quality and cost optimization
Promote digital tool adoption and enhance user experience
Ensure cybersecurity compliance aligning with global IT policies
Interested For this role were looking for the following education experience and skills
5 years of experience in IT operations and project management in an international setting
Strong knowledge of IT infrastructure and workplace technologies
Experience managing budgets and optimizing IT service delivery costs
Fluency in Japanese (mandatory) and English (mandatory); Chinese skills are a plus
ITIL PMP or similar IT service management certification preferred
Excellent communication problem-solving and customer service skills
/Hybrid work model
Are you ready to go beyond to create value and make your mark for patients If this sounds like you then we would love to hear from you!
About us
UCB is a global biopharmaceutical company focusing on neurology and immunology. We are around 8500 people in all four corners of the globe inspired by patients and driven by science.
Why work with us
At UCB we dont just complete tasks we create value. We arent afraid to push forward collaborate and innovate to make our mark for patients. We have a caring supportive culture where everyone feels included respected and has equal opportunities to do their best work. We go beyond to create value for our patients and always with a human focus whether thats on our patients our employees or our planet. Working for us you will discover a place where you can grow and have the freedom to carve your own career path to achieve your full potential.
UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable laws.
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on . Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.
Employment Type
Full Time
