Technical Support Engineer
Technical Support Engineer
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Job Description
At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader well give you what you need to make it happen. It wont always be easy growing takes grit. But at ABB youll never run alone. Run what runs the world.
This Position reports to:
Sales ManagerIn this role you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your expertise by ensuring customer retention by delivering superior customer experience
The work model for the role is: #Linkedin-Hybrid
This role is contributing to the Motion System Drives in Jakarta.
You will be mainly accountable for:
- Displaying clear understanding of sense of urgency and care in your own area of responsibility and knowing how to communicate that to customers.
- Identifying opportunities (while supporting customers) to address any additional concerns and reporting those opportunities to the account team through local business processes.
- Recognizing technical problems and analyzing them through communication with customers and remote connections to assets for a limited range of services and products.
- Taking actions to identify new Service business opportunities for ABB in close cooperation with customer and other ABB teams.
Qualifications for the role
Bachelors degree in Electrical Engineering Mechatronics or related field.
Minimum 3 years of experience in drive systems or industrial automation.
Strong knowledge of ABB drive products (ACS series DCS systems etc.).
Proficiency in troubleshooting and diagnostics of motion control systems.
Excellent communication skills in English and Bahasa Indonesia.
Willingness to travel within Indonesia for on-site support.
Familiarity with PLCs SCADA systems and industrial communication protocols.
More about us
ABB System Drives is the market leader in high-power high-performance drives drive systems and packages for industrial process and large infrastructure applications and a leading supplier of power conversion equipment for renewable energy and other applications. The Division offers global support to help customers partners and equipment manufacturers with asset reliability performance improvement and energy efficiency in mission critical applications.
#ABBCareers
#RunwithABB
#Runwhatrunstheworld
We value people from different backgrounds. Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe.
Employment Type
Full-Time
