Customer Experience Executive
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Quality Assurance work experience/background is a plus
Fluent in English written and oral Multi-lingual is a plus
At least one GDS environment knowledge (multi-GDS a plus)
Knowledgeable with MS Office
Strong Presentation skills
Management report preparation
Excellent organizational and analytical ability for process mapping and thinking out-of-the-box for new and better ways of doing business
Demonstrate pro-active and can do solution driven approach
Display initiative and ownership
Capable of making sound judgments
Rigorous well organized and self-motivated
MAIN OBJECTIVE
This role will operate within a centralized APAC Customer Experience function for the Traveler Services team. This role will have the sole responsibility to own and drive improved customer experience based on feedback received from CWT clients through the various feedback mechanisms (e.g. CWT LISTENS CWT Post Call Survey). The role will also provide analysis and reporting for the Customer Experience metrics (e.g. LYX) and be the APAC owner for CWT Resolve to ensure all feedback is recorded and responded to within established SLAs.
Position Main Responsibilities:
Provide clear thorough and unbiased investigation of customer issues using all available resources and tools.
Ensure right ownership of customer issues by issuing Corrective Action Request to responsible parties.
Work closely with Traveler Services Program Management & other internal stakeholders in ensuring Root Cause Corrective and Preventive actions identified in CAR forms are strong and effective.
May be cross-skilled for Quality Monitoring.
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
CWT simplifies corporate travel. Get more out of your business travel program, or meetings & events, with our cutting-edge travel technology and efficient customized experiences.
