C003531 CSU Brussels Network Voice Specialist (NS) - THU 28 Aug RELAUNCH
C003531 CSU Brussels Network Voice Specialist (NS) - THU 28 Aug RELAUNCH
Posted on :
21-08-2025
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1 Vacancy
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Job Description
Description
Requirements
Deadline Date: Thursday 28 August 2025
Requirement: Network Voice Specialist
Location: Brussels BE
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 487
Required Start Date: 6 October 2025
End Contract Date: 31 December 2025
Required Security Clearance: NATO SECRET
Duties and Role
Under the direction of Head Network Management but largely on own initiative the incumbent will perform the following duties:
- Provides first and second line voice support to the Service Centre;
- Performs diagnoses and resolve voice incidents and problems;
- Monitors voice systems and proactively reports and resolves potential voice issues;
- Performs software patching of Skype For Business (SFB) and Session Border Controller systems (SBC);
- Works outside office hours or on weekends as required;
- Seeks recommendations from his/ her superiors for technical solutions;
- Maintains liaison with other CSU internal units Service Lines and other technical organizations;
- Creates and maintains Standard Operating Procedures and documentation of the supported Unified Communications systems;
- Assists with and implements assigned project work packages;
- Works with limited supervision;
- Coordinates and conducts own work to meet quality targets;
- Performs other duties as may be required
Requirements
- NATO Secret security clearance
- Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience;
- At least 3 year experience in a similar position;
- At least 3 year experience with operation deployment and configuration of Unified Communications systems such as Microsoft Lync or Microsoft SFB;-Experience with Voice SBC systems;
- A good knowledge of protocols and standards utilized in VoIP and SFB; SIP TLS MGCP H.323 RTP (incl. G.711 G.729 codecs) and other similar standards;
- Experience in utilizing SFB and SBC toolkits for troubleshooting purposes;
- Experience with device monitoring tools such as Microsoft SCOM ZABBIX and provide reporting and identifying devices that arent functioning properly;
- Experience with O&M of PABX systems;
- Experience with Polycom provisioning systems and Polycom phones;
- Experience with Microsoft PowerShell.
Desirable:
- Knowledge and experience with Alcatel PABX systems
- Knowledge and experience with AudioCodes SBCs;
- Experience with Active Directory GPOs and PKI certificates;
- ITIL certificate;
- Prior experience of working in an international environment comprising both military and civilian elements;
- Knowledge of NATO responsibilities and organization
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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