Temporary Customer Service Representative - Fort Collins
Temporary Customer Service Representative - Fort Collins
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USD 18 - 18
1 Vacancy
Job Description
Department Information
TEMPORARYPOSITION (9MONTHS OR LESS) - PAYING$18.00PER HOUR EMPLOYMENT STARTS10/07/2025THROUGH APPROXIMATELY04/17/2025.
To apply please submit your application and attach a cover letter and resume. This announcement will remain open until FILLED. You are encouraged to apply early.
The mission of the Colorado Department of Natural Resources is to develop preserve and enhance the states natural resources for the benefit and enjoyment of current and future citizens and an effort to build diversity and inclusion we welcome applications from people of diverse backgrounds and abilities.
COLORADO PARKS AND WILDLIFE (CPW)
Our Mission is to perpetuate the wildlife resources of the state to provide a quality state parks system and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorados natural resources.Description of Job
This position will serve as a customer service representative at the CPW Fort Collins Service Center to assist members of the public with their inquiries and purchases. Customer service representatives represent CPW through excellent customer service and proper communication of accurate information to build constituent support and understanding of CPW and its mission. Primary job responsibilities include providing detailed information on a wide range of topics to CPW constituents in person by phone and electronically. Job responsibilities can include:
Providing information on hunting for big game small game waterfowl and turkey fishing visiting state parks boating and other outdoor recreational activities
Selling CPW products such as hunting and fishing licenses boat OHV and snowmobile registrations and permits and park passes
Interpreting CPW regulations policies and State Statutes
Addressing nuisance wildlife concerns and providing information on co-existing with with wildlife
Serving as the customer interface to wildlife officers by handling and dispatching public calls about wildlife violations injured wildlife and human-wildlife conflicts
Filling Hunter Education Class supply orders
Performing Chronic Wasting Disease and Mandatory checks on hunter harvested animals
Stocking regulation and educational brochures
Sorting mail and other office administrative duties
Other duties as assigned
Minimum Qualifications Substitutions Conditions of Employment & Appeal Rights
Minimum Qualifications
Must be 18 years of age or older
Must have a current & valid drivers license and/or reliable transportation
The work-site will provide some uniform items however the employee may be required to purchase limited uniform items at their own expense.
Applicants may be subject to successful completion of a comprehensive background check.
Must be willing and able to work 40 hours per week.
Must be available to work Monday thru Friday 8:00 am to 5:00 pm
Previous experience handling money and working with the public preferred.
Possess strong interpersonal communication skills to deliver excellent customer service.
Basic computer skills required (MS Office Suite Google App Suite)
Ability to work well within a team.
Must be willing and able to work outside which may involve inclement weather.
Preferred Qualifications
Bachelors of Science in Natural Resources Fish Wildlife or Conservation Biology Environmental Science or other natural resources related field
Experience in customer service
Experience with or knowledge of hunting fishing wildlife camping and the Northern Colorado area
Experience working with the general public in person by phone and email
Familiarity with Colorado Parks and Wildlifes website
Possess a strong knowledge of computer fundamentals including Google Suite
Strong work ethic and attention to detail
Ability to multi-task in a fast paced setting
Team Player
Dependable
Excellent organizational and time management skills
Supplemental Information
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.
The State is resolute in non-discriminatory practices in everything we do including hiring employment and advancement opportunities.
The State of Colorado believes that equity diversity and inclusion drive our success and we encourage candidates from all identities backgrounds and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore in all aspects of the employment process we provide employment opportunities to all qualified applicants without regard to race color religion sex disability age sexual orientation gender identity or expression pregnancy medical condition related to pregnancy creed ancestry national origin marital status genetic information or military status (with preference given to military veterans) or any other protected status in accordance with applicable law.
The Department of Natural Resources is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the application process interviewing completing any pre-employment testing participating in the employee selection process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to our ADAAA Coordinator
ADAAA Accommodations
Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation please contact at least five business days before the date that any accommodation will be required to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information including medical documentation regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.
E-Verify employer:
The Department of Natural Resources participates inE-Verifyin accordance with the programsRight to Workfor all newly-hired employees. Employees are queried through the electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify identity and employment eligibility. You may complete section 1 of the I-9 form upon your acceptance of a job offer letter but no later than your first day of employment and in addition on your first day but no later than the third day you are required to submit original documents to verify your eligibility to work in the U.S.Learn moreabout E-Verify including your rights and responsibilities.
TollFree Applicant Support - Technical Help
If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV at Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first ensure your documents are PDF or Microsoft Word files and second close the document before you attempt upload (attach) it.The Human Resources Office will be unable to assist with these types of technical issues.
Required Experience:
Unclear Seniority
Employment Type
Temp
