Bilingual Customer service Representative
Bilingual Customer service Representative
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Job Description
- 401(k)
- Bonus based on performance
- Health insurance
- Paid time off
A Bilingual Customer Service Representative is needed for a Car Insurance Office/Call Center. Insurance Direct has been in business for 14 years! We write Auto Home and Commercial policies. We write throughout the entire state of FL Texas & Tennessee. We are rapidly expanding and need motivated customer service representatives to join our service this dynamic service role you will be responsible for building long-term relationships with clients as you work to provide solutions for their insurance needs. For the first year you will have reviews every 3 months for pay raises. After your first year reviews shall be done on an annual basis. The company will pay for a new hires license if obtained within 30 days of hire and retains employment for more than 6 months.
The Customer Service Representative at A-1 Insurance Direct is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers insurance carriers and fellow employees while conducting specific service and marketing activities.
- Competitive Pay
- Professional Development
- Job Stability in a growing industry
- Healthcare
- Bonus
- Vacation
- Paid Holidays
- Provide service to existing clients related to updating policies providing quotes taking payments answering questions and providing documentation.
- Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
- Work with new clients or support a producer in an effort to understand their needs gather necessary data research policy options present options finalize and bind new coverage cancel old policies and negotiate with carriers when necessary.
- Set appointments and/or client calls or support a producer to review existing policies review liability limits and exposures explore other coverage needs evaluate replacement costs round out accounts and bind renewals.
- Confer with customers to provide detailed information about products and services quote new business process renewals and/or cancel accounts take payments and provide requested documentation.
- Resolve product or service issues by clarifying the customers concern determining the cause of the issue selecting and explaining the best solution to solve the issue expediting correction or adjustment and following up to ensure resolution.
- Review audits or policies; verify accuracy and facilitate corrections as needed between client and carrier.
- Maintain records of customer interactions and transactions recording details of inquiries comments and actions taken in the agency management system.
- Collaborate with team members mentor staff provide expertise and answer questions and participate in formal and informal meetings as needed.
- 2 Years of Customer Service Experience
- Excellent Verbal and written communication Skills
- Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
- Possess a sense of urgency attention to detail organization multi-tasking and follow-up skills and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
- Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency including agency management systems rating tools and carrier website navigation.
The Most Trusted FL Insurance Agency
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Insurance Directhas partnered with multiple non-standard auto insurance companies to help you get the best rate within minutes. We shop and compare rates to give you the lowest possible rates while lowering your down payment. Compare online and save it is easy free and fast! Not sure what coverage you need Please let an Insurance Direct agent create a free personalized quote for your vehicle property or business that meets your needs. We specialize in getting the best auto insurance rates for drivers that have accidents tickets DUI SR-22 FR-44 revoked or suspended drivers licenses.
What We Do
Are you looking for the cheapest auto insurance quote in Florida and you want state minimum coverage or want basic full car insurance Get thecheapest car insurancein Tampa Dallas and Nashville. We compare the cheapest car insurance rates in Florida Texas and Tennessee from multiple companies provide expert advice on coverages and help you secure a policy that fits your needs.Insurance Directis a trusted agencydue to the professionalism and respect that our licensed insurance agents provide. Each of our customer service representatives is a licensed agent. We continue our education and endeavors to stay aware of the latest rates quotes trends coverage and policies that gives you the best coverage at an affordable price. Get a free quote online and we will give you all possible discounts.
What We Offer
We offer cheapAuto Insurance in FloridaHomeowners InsuranceMobile Home InsuranceRenters InsuranceCondo InsuranceBusiness InsuranceGeneral LiabilityWorkers CompensationCommercial Auto InsuranceCommercial Property Insurance andCar Insurance in Texas& Tennessee.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
