Customer Service Manager- Order Management & Vendor Coordination
Customer Service Manager- Order Management & Vendor Coordination
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1 Vacancy
Job Description
Job Title: Customer Service Manager
Company: Bana Box
Location: Forth Worth Metroplex TX
Compensation: $60k - $75k Health Insurance PTO Matching 401k
About Bana Box
About the Role
Were seeking a Customer Service Manager to lead customer- and vendor-facing communications ensuring accurate and timely updates on order status shortages delivery performance and price list accuracy. This role combines operational efficiency with strong interpersonal skills including escalation management team leadership and executive communication.
Key Responsibilities
Vendor Order Tracking
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Research late orders from vendors (approx. 1 hr/day) using hot lists and email scheduler updates.
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Track and communicate vendor delivery performance.
Customer Order Tracking
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Research late customer orders (approx. 2 hrs/day).
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Send change alerts to customers (approx. 1 hr/day).
Shortage Communications
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Communicate shortage alerts to customers and production/scheduling teams (approx. 2 hrs/day).
Reporting & Analysis
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Generate and research the EXOB (Excess and Obsolete) Report (approx. 1.5 hrs/day).
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Analyze and present data to executives and key stakeholders.
Price List Maintenance
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Maintain and update vendor price lists to ensure accuracy and current approved pricing.
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Maintain and update customer price lists to align with approved margins and eliminate discrepancies.
Requirements
- 3 years of experience in customer service order management or vendor coordination.
- Experience leading/managing a small team (6 direct reports preferred).
- Strong escalation-handling skills and customer-friendly demeanor.
- ERP experience (Amtech Oncore preferred; transferable ERP acceptable).
- Intermediate Excel skills (VLOOKUP required; pivot tables a plus).
- Ability to communicate professionally with executives stakeholders and clients.
- Energetic upbeat and highly organized.
What We Offer
- Competitive salary benefits package.
- Stable growth-oriented multinational employer.
- Direct impact on customer experience vendor relationships and company success.
- Competitive salary benefits package.
- Stable growth-oriented multinational employer.
- Direct impact on customer experience vendor relationships and company success.
Employment Type
Full Time
