HR Generalist

Human Resources Generalist

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the worlds most iconic brands. We design operationalize and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first working together to make others successful and establishing a rich and empowered work culture we create opportunities for our people and the businesses we serve to be successful.

Summary

The Human Resources Generalist serves as the primary consultant to an assigned customer base focused on providing tactical support. The HR Generalist provides its customer base with HR Support including coaching performance management and employee development employee engagement/relations policy interpretation and employment law.

Essential Job Functions:

Coach and support management team regarding performance management such that ER matter is managed appropriately
Support management team with EOAs ensuring business cases are provided and impact analysis is completed
Ensure accommodations and LOAs are facilitated and administered timely and appropriately
Build a consultative relationship with leadership and establish credibility with all levels of management to enable successful implementation of the HR agenda and initiatives
Participate in program implementation process and job description creation
Support employee engagement activities and initiatives for designated stakeholder group focusing on delivering an excellent employee experience
Advise management team on employment laws and company policies; advise leaders on how to use process and policy to manage risk and find the optimal solutions for the business and employee
Create and facilitate presentations on a variety of HR topics to ensure the stakeholders are in adherence with company policies procedures program and state/federal employment laws/regulations
Identify training needs for assigned customer base and manager/individual executive coaching needs; work with Learning and Development Team to ensure effective development plans are in place
Maintain in-depth knowledge of legal requirements related to day-to-day management of employees reducing legal risk and ensuring regulatory compliance
Recommend new approaches policies and procedures to effect continual improvements in efficiency of department and services performed
Deliver project work aligned to the objectives of the business

Required Knowledge Skills and Abilities:

Significant and progressive experience working within a Human Resources function within a fast-paced organization
Ability to present to small and large groups
Possess a strong commitment to integrity and the ability to maintain confidentiality
Working knowledge of multiple human resource disciplines including performance management employee relations organizational development diversity & inclusion and compensation
Considerable knowledge of principles and practices of talent management
Exemplary oral and written communication skills
Excellent client management/stakeholder management and business literacy skills
Strong interpersonal skills
Ability to manage multiple priorities
Comfortable working with ambiguity
Flexible and available to interact with employees at all levels
Self-directed and motivated
Possess a customer service vision and a commitment to integrity and responsiveness
Possess a collaborative team player mentality
Proficient in MS Office Suite (Word PowerPoint Excel and Outlook)

Job Requirements:

Bachelors Degree in Business Administration Human Resources or related field or equivalent experience in lieu of degree
PHR or SPHR certification preferred
4 years experience in HR (or related business) encompassing multiple human resource disciplines including employee relations organizational development and design talent development performance management and other generalist responsibilities
Prior experience with multi-location/state HR support preferred
Ability to travel overnight as needed
Four (4) in-office workdays per week and the option to work one (1) additional day remotely or in office

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race sex age color religion national origin veteran status disability sexual orientation gender identity genetic information or any characteristic protected by law. If you would like to request reasonable accommodation such as the modification or adjustment of the job application process or interviewing process due to a disability please call or email .

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections plan or program terms. This role may be eligible for the following:

• Medical dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County Candidates Only:Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable in accordance with the Los Angeles County Fair Chance Ordinance for Employers Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position as outlined above may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.