Spa Manager
Spa Manager
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Job Description
Overview
Dallas Hotel
The Omni Dallas Hotel in the center of the revitalized downtown Dallas is connected via sky bridge to the Dallas Convention Center and close to restaurants shops entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards placing it on the forefront of environmental awareness and conservation in the city.
The Omni Dallas Hotels associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Dallas Hotel may be your perfect match.
Job Description
To maintain the highest standards possible for the guest in Spa by ensuring quick efficient and professional service to ensure satisfaction.
Responsibilities
- Proper knowledge of equipment use and safety procedures.
- Screening hiring training supervision and scheduling of all gift shop and coffee shop staff.
- Interact with other departments to ensure that guests needs are satisfied.
- Speak with guests in a friendly warm manner making them feel welcome.
- Adhere to proper food handling procedures.
- Adhere to all policies regarding employee purchases and gift shop employee purchases.
- Ensure the delivery of all items called from guest rooms by confirmation with guests andverify guest room number for room charges.
- Ensure that the lobby and public areas are maintained clean and tidy by liaison with theHousekeeping Dept.
- Interact with other departments to ensure that guest needs are satisfied.
- Follow proper procedure for payment of goods sold.
- Assist with monthly inventory and maintain a cash bank.
- Handle guest comments and complaints and ensure guest satisfaction.
- Observe teach and correct staffs service.
- Comply at all times with Omni standards & regulations to encourage safe & efficient hoteloperations.
- Ensure merchandise is never left unsecured.
- Regularly utilize software programs such as Kronos WFC Open Table Synergy and Epitome.
- Be thoroughly acquainted with all guest scenarios and utilize at all times.
Qualifications
- Must have supervisory experience in a face-to-face Customer Service environment.
- Must be able to convey information and ideas clearly.
- Must lead by example; remain professional in all situations.
- Must be effective at listening understanding and clarifying the concerns and issues raised by guests and co-workers. Approach all encounters with guests and associates in a friendly service oriented manner.
- Must be able to work with and understand financial information data and basic arithmetic functions.
- Must be able to evaluate and select among alternative course of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be able to work fluctuating schedules including mornings eveningsweekends and holidays.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to
Required Experience:
Manager
Employment Type
Unclear
