Customer Support Coordinator
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Job Title: Customer Support Coordinator (Remote - Lebanon/Syria)
Type: Full-time
Location: Fully Remote (Lebanon and Syria based)
About Azurreo
Azurreo is a global outsourcing leader with 15 years expertise in telecommunications. Weve delivered 250 projects across 25 countries providing end-to-end solutions from strategic design to operations. Our fully remote multicultural team drives innovation through agile service delivery.
Position Overview
We seek a technically proficient Customer Support Coordinator to serve as primary liaison for global telecom clients ensuring rapid resolution of complex technical issues while enhancing customer satisfaction in a fully remote environment.
Tasks
Technical Support Delivery
- Provide Tier 1 support via phone/email/chat for server/network/software issues
- Troubleshoot DNS SSL FTP and network protocol configurations
- Guide customers through technical solutions and system installations
Incident Management
- Document all interactions in CRM systems with technical accuracy
- Escalate unresolved issues with comprehensive diagnostics
- Maintain proactive customer communication during resolution cycles
Process Improvement
- Contribute to knowledge base development and internal documentation
- Identify service improvement opportunities through trend analysis
- Participate in workflow optimization initiatives
Requirements
Essential Requirements
- Bachelors in IT Telecom or Computer Science
- 2 years technical support experience (telecom/IT infrastructure)
- Technical proficiency:
- Network protocols (DNS/SSL/FTP)
- CRM platforms
- Remote support tools
- Fluent English (verbal/written)
- Lebanon-based remote setup
Preferred Attributes
- Certifications: CCNA CompTIA Network
- Experience with telecom systems (VoIP 5G SD-WAN)
- Arabic language proficiency
- Flexibility for occasional off-hours support
Benefits
- 100% Remote Work: Flexible arrangement within Lebanon
- Stable Employment: Long-term contract
- Career Development: Progression path to senior technical roles
- Global Exposure: Collaboration with international teams
- Paid Time Off: vacation days public holidays
- Technical Growth: Annual training budget
Ready to deliver exceptional telecom support from Lebanon Apply today to join our global technical team.
نوع التوظيف
دوام كامل
