Training & Development Manager
Training & Development Manager
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USD 65000 - 80000
1 Vacancy
Job Description
About Us
builds AI voice agents that redefine how SMBs handle phone calls allowing businesses to book appointments take payments and manage complex call flows without missing a beat. We serve a wide range of businesses from law firms to home contractors and other service-based companies leveraging the latest in LLMs speech-to-text and text-to-speech to deliver human-like conversation at scale. With over 3000 SMBs already trusting were driving the next wave of AI innovation where it matters most: real-world customer interactions.
About the Role
As our Training & Development Manager youll be at the helm of one of the most important functions at : leading and leveling up our new agent training program from hire to post-training support. This role is equal parts strategist and boots-on-the-ground builder. Youll craft transformative learning experiences for our remote receptionist team ensure our trainers are empowered and effective and collaborate cross-functionally with hiring and operations leaders to drive outcomes.
This is an ideal opportunity for former educators looking to pivot into tech. If youve mastered the art of engaging different learning styles managing classrooms with empathy and structure and creating meaningful learning moments under pressure we want you.
Youll thrive here if youre passionate about people obsessed with outcomes and love building things from the ground up. This is a high-impact role where your work directly affects team performance graduation rates and agent retention all while shaping the future of learning at .
Key Responsibilities
Lead and Optimize Training Programs
- Oversee and continuously refine the full training lifecycle from onboarding through post-training support
- Partner with hiring teams to ensure talent quality and alignment with training goals
Analyze graduation rates agent ramp times and performance data to improve outcomes
Support and Develop Trainers
- Coach mentor and elevate the performance of our training team
- Implement scalable systems guides and toolkits to ensure consistency across facilitators
- Cultivate a culture of curiosity accountability and results
Design Impactful Learning Experiences
- Build and iterate engaging content that supports different learning styles and real-world call scenarios
- Apply adult learning theory and performance psychology to improve retention and application
- Develop learning paths that balance human-centric training with tech enablement
Collaborate Cross-Functionally
- Work closely with Operations and Hiring to create effective feedback loops
- Partner with Product and Client teams to integrate updates and new features into learning content
- Drive alignment across departments on training expectations and success metrics
What Were Looking For
- Proven experience leading training and development programs in fast-paced environments
- Deep knowledge of adult learning principles instructional design curriculum planning and/or differentiated learning strategies and best practices
- Operational savvy: youre energized by metrics KPIs and translating insights into actions
- Exceptional communication skills with the ability to energize engage and educate
- Experience managing and developing a team of facilitators or trainers
- Appreciation for the unique needs of small businesses and a passion for preparing frontline teams to be knowledgeable efficient and relationship-driven from day one
- Ability to balance strategy with hands-on execution youre not afraid to get in the weeds
- Comfortable working remotely and collaborating across multiple time zones
- 5 years of experience in Education Learning & Development Training or similar operational roles
Nice to Have
- Passion for learning and development with a drive to grow in the tech industry
- A systems thinker comfortable with scale - bonus points if youve used AI or automation to elevate training delivery engagement or measurement
- Familiarity with LMS platforms SCORM or e-learning tools like Articulate
- Background in performance coaching enablement or instructional systems design
Life at
At were united by a shared mission: to help small and medium businesses thrive. We believe in building things that matter learning by doing and treating people with kindness. Were remote scrappy and scaling fast and we do it all with heart.
We are proud to be an equal opportunity employer. Diversity is a strength and we celebrate the unique perspectives each team member brings to the table.
Location & Work Environment
- Location: Fully Remote (US-based West Coast hours preferred)
- This is a full-time position with a salary that ranges between $65000 - $80000 per year depending on experience
- We offer equity and a competitive benefits package that includes medical dental vision life insurance 401k and unlimited FTO
Required Experience:
Manager
Employment Type
Full-Time
