Finance & Billing Customer Service Representative
Finance & Billing Customer Service Representative
Posted on :
20-08-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 15 - 18
Vacancy
1 Vacancy
Posted on :
20-08-2025
Job Description
This position will be remote within the United States.
Job Summary
As a Finance & Billing Customer Service Representative you are responsible for direct interaction with customers regarding billing payments and financial inquiries related to Henry Schein One (HS1) products and services. The Finance & Billing CSR ensures that all customer financial issues are resolved promptly and accurately while delivering a high standard of service. This role supports both individual and departmental financial goals and contributes to overall customer satisfaction.
This is a phone-based role 100% of the time requiring consistent verbal communication with customers throughout the workday. The shift for this position is 9:30 AM to 6:00 PM Mountain Time Monday - Friday.
What You Will Do
Travel/Physical Demands
Qualifications
What You Will Have
The posted range for this position is$15.75 - $18.00which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience current skills location/labor market internal equity etc.
What you get as a Henry Schein One Employee
About Henry Schein One
Henry Schein Oneis the global leader in dental management analytics communication and marketing software. Our companys products and services work together as one simple solution to provide users with a seamless and integrated experience.
Our company thrives because of our people. We believe in supportive diverse and inclusive workforce inclusive environments professional development opportunities and competitive compensation packages. We value innovation teamwork and encourage work-life balance.
One of many reasons why Henry Schein One leads the industry is because of our products services and most importantly our people.
In 2022 Henry Schein One was named one of Best Companies to Work for in Utah. Click here for more information:2022 Best Companies to Work For Henry Schein One
Henry Schein Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race color religion creed national origin ancestry disability that can be reasonably accommodated without undue hardship sex sexual orientation gender identity age citizenship marital or veteran status or any other legally protected status.
Unfortunately Henry Schein One is not currently hiring individuals residing in Alaska Delaware Hawaii Iowa Louisiana Maryland Nebraska North DakotaRhode IslandSouth DakotaVermont West Virginia Washington DC orPuerto Rico and other US Territories.
Job Summary
As a Finance & Billing Customer Service Representative you are responsible for direct interaction with customers regarding billing payments and financial inquiries related to Henry Schein One (HS1) products and services. The Finance & Billing CSR ensures that all customer financial issues are resolved promptly and accurately while delivering a high standard of service. This role supports both individual and departmental financial goals and contributes to overall customer satisfaction.
This is a phone-based role 100% of the time requiring consistent verbal communication with customers throughout the workday. The shift for this position is 9:30 AM to 6:00 PM Mountain Time Monday - Friday.
What You Will Do
- Respond to incoming calls and emails from customers with billing and finance-related questions providing accurate and timely resolutions
- Manage and resolve escalated financial issues including billing discrepancies payment disputes credits and refunds
- Serve as a point of contact for financial inquiries ensuring full ownership of the issue through to resolution
- Document all financial-related customer interactions in Salesforce to ensure accurate records of account history
- Monitor and respond to the Billing inbox promptly creating and managing cases to ensure clear documentation and follow-up
- Collaborate cross-functionally with internal departments such as Accounting Sales Customer Experience etc. to provide coordinated support
- Assist in processing financial adjustments credits and compensation in accordance with company policy
- Contribute to onboarding and knowledge-sharing for new Finance & Billing CSRs
- Participate in special projects and initiatives related to the department
- Adhere to financial compliance guidelines and ensure data accuracy in all transactions
Travel/Physical Demands
- Travel typically less than 10%
- Office environment with no special physical demands required
Qualifications
What You Will Have
- High school diploma or equivalent; training or coursework in accounting or finance is a plus
- 2 or more years in finance billing or a customer service role
- Knowledge of financial systems such as Great Plains NetSuite and/or Salesforce
- Basic understanding of accounting principles and billing workflows
- Ability to work on the phone 100% of the time
- Excellent time management skills with a focus on accuracy and attention to detail
- Clear professional communication skills
- Strong customer service and problem-solving abilities
- Effective multitasker both independent and team-oriented
The posted range for this position is$15.75 - $18.00which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience current skills location/labor market internal equity etc.
What you get as a Henry Schein One Employee
- A great place to work with fantastic people
- A career in the healthcare technology industry with the ability to grow and realize your full potential
- Competitive compensation
- Excellent benefits package Medical Dental and Vision Coverage 401K Plan with Company Match Paid Time Off (PTO) Sick Leave (if applicable) Paid ParentalLeave Short Term Disability Income Protection Work Life Assistance Program Health Savings and Flexible Spending AccountsEducation Benefits Worldwide Scholarship Program Volunteer Opportunities and more
About Henry Schein One
Henry Schein Oneis the global leader in dental management analytics communication and marketing software. Our companys products and services work together as one simple solution to provide users with a seamless and integrated experience.
Our company thrives because of our people. We believe in supportive diverse and inclusive workforce inclusive environments professional development opportunities and competitive compensation packages. We value innovation teamwork and encourage work-life balance.
One of many reasons why Henry Schein One leads the industry is because of our products services and most importantly our people.
In 2022 Henry Schein One was named one of Best Companies to Work for in Utah. Click here for more information:2022 Best Companies to Work For Henry Schein One
Henry Schein Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race color religion creed national origin ancestry disability that can be reasonably accommodated without undue hardship sex sexual orientation gender identity age citizenship marital or veteran status or any other legally protected status.
Unfortunately Henry Schein One is not currently hiring individuals residing in Alaska Delaware Hawaii Iowa Louisiana Maryland Nebraska North DakotaRhode IslandSouth DakotaVermont West Virginia Washington DC orPuerto Rico and other US Territories.
Required Experience:
Junior IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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