Customer Service Representative
Customer Service Representative
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Job Description
Job Title: Customer Service Representative (French)
Location: Braga Portugal (On-site)
Start Date: 18 September 2025
About the Role
We are hiring French-speaking Customer Service Representatives to join our team in Braga. You will be the first point of contact for customers assisting them with inquiries providing clear solutions and ensuring a positive service experience.
Key Responsibilities
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Handle customer inquiries in French (no English required).
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Assist customers with credit-related services in a professional and friendly manner.
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Provide clear accurate and timely responses via phone email or chat.
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Ensure customer satisfaction and maintain service quality standards.
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Work in a team-oriented environment with rotational schedules.
Requirements
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Native or fluent in French.
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No English is required for this position.
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Strong communication and customer service skills.
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Ability to work in rotational shifts (MondaySaturday).
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Positive attitude team player and willingness to learn.
Work Schedule
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Monday to Friday: 07:00 AM 07:00 PM (rotational shifts)
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Saturday: 08:00 AM 03:00 PM
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Days off: Sunday 1 rotational day
Contract & Salary
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Contract type: Permanent (with 3-month trial period)
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Base salary: 880 (x14 months)
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Performance bonus: 168 (x12 months)
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Meal allowance: 7.23 per day
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Transport allowance: 20 per month
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Position bonus (Braga): 20 per month
Benefits
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Health insurance from day 1 (with a small contribution; free after 6 months).
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Meal and transport allowances.
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Stable permanent contract with growth opportunities.
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Friendly international and supportive work environment.
Employment Type
Full Time
