Customer Service Representative
Customer Service Representative
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Job Description
Job Title: Customer Service Representative (Italian English)
Location: Lisbon Portugal (On-site)
Start Date: 28 August 2025
About the Role
We are looking for Italian English-speaking Customer Service Representatives to join our team in Lisbon. You will be responsible for providing excellent customer support resolving inquiries and ensuring a high-quality service experience.
This is an exciting opportunity to work in a dynamic environment receive a welcome bonus of 2000 and benefit from additional allowances and health insurance.
Key Responsibilities
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Handle customer inquiries via phone chat and email in Italian and English.
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Provide accurate information and solutions in a timely and professional manner.
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Escalate complex issues to the appropriate department when necessary.
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Maintain a high level of customer satisfaction.
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Work in a multicultural team environment with rotating schedules.
Requirements
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Native or fluent in Italian and proficient in English (B2 level or higher).
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Strong communication and problem-solving skills.
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Previous customer service experience is an advantage.
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Flexibility to work rotative shifts (MondaySunday).
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Candidates who have previously worked for ByteDance (any LOB BPO or country) will not be considered.
Work Schedule
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Initial schedule: Monday to Sunday 07:0023:00 (rotative shifts) with 2 rotating days off.
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Later stage (TBC by client): 24/7 coverage rotative shifts.
Salary & Benefits
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Base Salary: 1000 (x14 months)
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Performance Bonus: 100 (x11 months)
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Welcome Bonus: 2000 (paid after joining)
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Meal allowance: 7.23/day
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Transport allowance: 20/month
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Health insurance: Available from day 1 (with small contribution); free after 6 months
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Position bonus (Braga only): 20/month
Why Join Us
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Competitive salary and allowances.
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Comprehensive health insurance.
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International and supportive team environment.
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Career growth opportunities within a global company.
Click to apply or send your English CV to
Employment Type
Full Time
