Sr. Manager, Dealer and Field Operations
Sr. Manager, Dealer and Field Operations
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Job Description
Who We Are
Through our service brands Hyundai Motor Finance Genesis Finance and Kia Finance Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai Genesis and Kia customers and dealerships. We provide vehicle financing leasing subscription and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow innovate and diversify we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering philanthropy and the empowerment of our Employee Resource Groups. Together we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay as an employee of HCA you are eligible for the following benefits:
Medical Dental and Vision plans that include no-cost and low-cost plan options
Immediate 401(k) matching and vesting
Vehicle purchase and lease discounts plus monthly vehicle allowances
Paid Volunteer Time Off with company donation to a charity of your choice
Tuition reimbursement
What to Expect
The Sr. Manager Dealer and Field Operations is key for driving operational excellence issue resolution and facilitating collaboration between Sales Dealers and internal departments to maximize business performance and dealer satisfaction. This role is responsible for identifying and resolving opportunities to improve dealer satisfaction/experience with products programs tools and services addition this role will be responsible for compliance and audit oversight dealer survey management and support Field Sales initiatives to enhance productivity and effectiveness while working closely with Sales Analytics Training Marketing IT and Operations teams.
What You Will Do
1. Operational Activity
Act as point person for all Operations functions to represent the field and dealers on any projects related to performance systems enhancements processes etc.
Own on-going tracking and monitoring of projects and collaborations with key stakeholders across the company.
Collaborate with internal departments such as credit collections product management and customer service to streamline operations and support overall business objectives.
Proactively identify operational challenges faced by field sales and dealers coordinate cross-functional teams to resolve issues promptly and escalate as appropriate.
Oversee Dealer Enrollment and onboarding for sales activity.
2. Dealer Management
Identify tactical and strategic dealer satisfaction improvement initiatives to ensure operational excellence.
Manage field and dealer communications by establishing cross-functional relationships at all levels across the company to ensure coordinated and timely changes are communicated.
Manage external survey calendars partner with IT on survey result consolidation and reporting.
Present insights and recommendations to key stakeholders on how to improve HCAs services based on external survey results.
Manage develop drive strategies and implementations for a successful Voice of the Dealer (VOD) program.
Determine and execute cadence and forums for sharing VOD results and reinforce drivers for dealer experience while providing actionable recommendations.
Review feedback on dealer satisfaction and/or dissatisfaction and identify root causes.
Ensure action items are addressed communicated and implemented in a timely manner.
3. Vendor Management
- Oversee proper management of paper contracts on hand for dealers and ensure available inventory.
Work with 3rd party vendors to implement branded lease contracts and eContracting.
Work with 3rd party survey vendors annually to manage survey participation and results.
4. Lead mentor and develop team members by providing direction feedback and support to ensure effective collaboration professional growth and achievement of organizational goals.
What You Will Bring
Minimum 8 years progressive experience including working in a field sales environment.
Minimum 3 years supervisory experience.
Captive lending experience preferred.
Bachelors degree in Business Marketing Finance or related field.
MBA preferred
Excellent verbal and written communication skills including strong presentation skills.
Proven excellence in relationship management skills and working with field sales teams.
Excellent project management skills.
Demonstrated ability to lead team collaboration efforts to ensure timely and high-quality completion of assigned deliverables.
Strong PC skills including advanced Excel and PowerPoint.
Ability to think critically and analytically to solve complex problems and drive results.
Ability to lead mentor develop team members to achieve business goals.
WORK ENVIRONMENT
Employees in this class are subject to extended periods of sitting standing and walking and using a computer. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be foundhere. This Privacy Policy provides you with notice at or before the point of collection about the categories of personal information to be collected from you the purposes for which your personal information is collected or used and whether that information is sold or shared so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018 as amended as amended by the California Privacy Rights Act of 2020 (CCPA).
If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at.
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Required Experience:
Manager
Employment Type
Full-Time
