Content Operations Lead

Summary

Are you passionate about optimizing workflows and turning complex processes into smooth repeatable systems Do you enjoy organizing information to bring clarity Are you curious about how AI can enhance content development If yes then wed love to hear from you!

Were looking for a highly organized process-driven and technically savvy Content Operations Lead who will bring structure and clarity to content initiatives. As part of the Information Experience team you will be the engine that powers our content strategy transforming our vision into a scalable efficient content operation. You will work closely with content strategists content designers and writers to drive projects and initiatives that improve the discoverability usability and quality of contentwhile championing the use of AI in content workflows.

To succeed in this role youll need strong communication and organization skills an innate curiosity and desire to improve things a detail-oriented mindset and a proactive approach. Expect to work in a dynamic environment where collaboration is key.

Job Description

Key responsibilities

• Audience insights: Use analytics research and user feedback to understand audience needs and expectations.

• Content KPIs: Work with leadership and content strategy to establish and monitor key performance indicators (KPIs) for content quality relevance and effectiveness.

• Content Strategy operations: Drive and support content strategy initiatives such as audits information architecture and governance.

• Workflows: Develop implement and optimize end-to-end content workflows from intake to publication governance performance analysis and archival.

• Technology: Understand the technology stack (authoring tools CMS publishing systems) and the business flows it supports. Evaluate recommend and integrate new tools and technologiesapplying an AI-first approach.

• Cross-functional collaboration: Work across teams connecting content strategy design writing tools and other teams to translate strategic goals into actionable plans.

• Project Management: Lead and project-manage content projects and initiatives targeted at improving information seeker experiences. Create and maintain reports and dashboards to track KPIs metrics and program progress.

• Industry awareness: Stay updated on industry trends emerging technologies and content best practices to continuously improve documentation standards and workflows.

Required skills and experience

• 5 years in a content-focused role (content operations strategy project management or content production).

• Proven experience in developing and managing workflows for content creation and publication in a fast-paced environment.

• Experience managing or coordinating content programs across multiple stakeholders

• Expertise in project management content software and content management

• Highly organized detail-oriented and process-drivenyou find joy in bringing order to complexity.

• Excellent communication and stakeholder management skills

• Strong organizational and communication skills

• Experience with analytics tools and measuring content performance.

• High technical aptitude and ability to work independently and collaboratively in a fast-paced environment

• Preferably you also have some of the following:

• Experience with technical documentation or B2B/SaaS environments.

• Experience establishing a content operations function from the ground up.

• Good understanding of structured content content strategy content design information architecture and content flows.

• Familiarity with Agile or other iterative project management methodologies.

• Experience with SEO principles DAM systems and localization workflows.

• Ability to build dashboards and reports to drive decisions.

• Understanding of AI and how it can be used to improve content creation and user experience

#contentoperations #contentstrategy #artificialintelligence #machinelearning

The US base salary range for this full-time position is $114000 - $206000 . Your base pay will depend on your experience skills education training and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health dental and vision insurance paid time off and a company sponsored retirement addition some roles may be eligible for the annual company bonus plan commissions and/or long term incentive awards which are contingent on a variety of factors including but not limited to company and employee performance.

Disability Accommodations and Guidewires Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to If things do not go as hoped we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation or receiving a notice of your non-selection for a vacancy e-mail to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision who will then notify you in writing of a decision within 10 business days.

About Guidewire

Guidewire is the platform P&C insurers trust to engage innovate and grow efficiently. We combine digital core analytics and AI to deliver our platform as a cloud service. More than 540 insurers in 40 countries from new ventures to the largest and most complex in the world run on Guidewire.

As a partner to our customers we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600 successful projects supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration localization and innovation.

For more information please visit and follow us on Twitter: @GuidewirePandC.

Guidewire Software Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace and believe that a diversity of perspectives abilities and cultures is a key to our success. Qualified applicants will receive consideration without regard to race color ancestry religion sex national origin citizenship marital status age sexual orientation gender identity gender expression veteran status or disability. All offers are contingent upon passing a criminal history and other background checks where its applicable to the position.