Operations Director, Lockers by Quadient
Operations Director, Lockers by Quadient
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Job Description
Italy Operations Director Lockers by Quadient
Based in: Milan Hybrid
Reporting to: Managing Director
Your role in our Future
Quadient Parcel Lockers Division has a number of new career opportunities to join a new team dedicated to manage and securing Operational Excellence. You would be helping create a brand-new business working within an exciting fast-paced work environment allowing you to make an immediate impact on our company. We are looking for someone who is positive creative and above all else self-starting. You are probably from the parcels or retail industry highly tech-savvy and you understand the challenges facing the eCommerce industry today. If you are looking for a company where everyone works together and wears a few hats rolls up their sleeves to get the job done this opportunity may be perfect for you.
This is an excellent opportunity to join a rapidly growing team within a very successful and established global business and further your career. This is a hybrid based role so you will ideally be near to Milan or elsewhere in Northern Italy with regular visits to the Milan offices. There will be national travel involved.
What you will do
Operations Manager responsible for:
Management of the Operations Team
Coordination and direct involvement in activities for procurement installation supply chain and customer support functionalities in corporation with sub-contractors.
Management of IT Product Deliveries & new projects (solutions enhancement new features implementations new releases)
Quality Management (Processes Hardware Software and IT) including KPI Management / Monitoring
Your Profile
Familiar to new technologies combining software IT mechanical and electronics
Experience in improving customer experience/satisfaction
Extensive knowledge of project management
Good understanding of business strategies / ability to contribute to strategic orientations
Extensive knowledge of supply chain operations and vendor management is a plus
Fluent in English French is a plus
Good knowledge of Microsoft Office tools (Excel PowerPoint Word)
Human skills
Excellent organizational and managerial skills. Strong leadership is required.
Excellent communication skills especially towards customers
Results oriented / Hands-on manager
Ability to move the organization from a start-up mode to a more process oriented management.
Ability to motivate teams in a challenging and demanding environment
Available and ready to face emergencies
Experience required
Minimum 5-year team management experience
Experience in both Italian and multicultural/international environments
Proven and successful experience in a managerial position
Experience in contributing to new business model definition / implementation
Experience in public devices management (ATMs vending machines etc.) is a plus.
Good understanding of corporate finance and measures of performance
Required Experience:
Director
Employment Type
Full-Time
