Operations Support Manager, MSP - CX Support (Process & Performance)

Are you inspired by invention Is problem solving through teamwork in your DNA Do you like the idea of seeing how your work impacts the bigger picture Answer yes to any of these and youll fit right in here at Fulfillment Technologies & Robotics. We are a smart team of doers who work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers experiences in ways we cant even image yet. We invent new improvements every day. We will give you the tools and support you need to invent with us in ways that are rewarding fulfilling and fun. The Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team is responsible for providing support to internal fulfillment and transportation network customers that rely on advanced robotics technology to fulfill and ship customer this role on the MSP CX team you will work directly with operations leaders to maximize the performance of advanced robotics systems. You are responsible for being the link between operations leaders and technologists engineers and support technicians working within the MSP organization. You will launch new systems develop and implement continuous improvement initiatives and drive best practices across Amazons customer fulfillment network. You will develop and implement standard operating procedures performance metrics and feedback mechanisms to enable the MSP CX team to effectively scale. You will work closely with robotics hardware and systems experts to build a cohesive team responsible for the safety reliability and performance of emerging robotics technology. You are also expected to be able to work independently and with ambiguity in a complex fast-paced and high-throughput environment where multi-tasking is required.

The Operations Support Manager (OSM) is responsible for customer field support process improvement including design and deployment of automation. The PM will create process metrics in support of performance volume capacity and processes efficiency reporting. The successful candidate will have a strong understanding of automation and operational processes across sortation automation understand and drive reliability centered maintenance concepts and influence design / process changes / procedure redesign etc in direct support of quality and efficiency improvement efforts.

This role will be responsible for projects centered on evaluation design and implementation of best practice to improve UIS work-cells operational processes and performance efficiency. They will be expected to analyze data related to workflow processes throughput and reporting to evaluate the efficiency of current-state operational processes and develop action plans to improve. Additionally they may be deployed to site to support design and improvement of future state workflow across Mechatronics & Sustainable Packaging Customer Experience (MSP-CX) product portfolios.


Key job responsibilities
-Conduct process and performance analysis and provide direct site regional support for MSP product lines and customers.
-Develop network wide process improvement solutions to improve and/or enhance sort automation entitlement using field observations and value stream analysis.
-Support MSP internal teams and network partners with process and performance subject matter expertise.
-Up to 75% travel expected
-Flexible locations across the US

- 5 years of directly managing and responsible for multiple large projects experience
- Bachelors degree
- Experience and strong technical background in relevant fields of automated or non-automated material handling equipment

- Masters degree in engineering mechanical operations supply chain business administration or equivalent STEM field
- Experience in Lean Management Six Sigma and other operations engineer tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $107600/year in our lowest geographic market up to $177900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.