Senior IT Analyst - Workplace Engineer
Senior IT Analyst - Workplace Engineer
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Job Description
Exciting opportunity for an experienced Senior IT Analyst - Workplace Engineer to join our IT Servicesteamin Pune. Take a key role in driving success as you design implement and support modern workplace solutions that enhance end-user productivity and collaboration. This is a full-time on-site position based in our Baner office.
Youre someone who has:
- 3 years or more relevant experience
- A customer-driven approach
- Strong problem-solving skills
- Excellent communication abilities
- A proactive approach to identifying and resolving IT challenges
Proven experience:
- On-site and remote IT Support
- User/device access management & security tools
- Microsoft Systems & Products; including but not limited to:
- Windows
- MS 365 Admin Centre
- Azure
- Entra ID
- Active Directory
- SharePoint
- OneDrive
- Systems licenses; including Microsoft Adobe etc
- PowerShell
- Group Policies
- DHCP
- DNS
- TCP/IP
- Backup systems
- Asset management
- Vendor Management
Knowledge of:
- Atlassian; including Jira Confluence Tempo
- SCCM / MEMCM
- VDIs & VMs
- MacOS devices and systems
- Mobile devices; including iOS and Android
Nice to have
- SentinelOne
- Zscaler
- Beyond Trust
- ProofPoint
- Global Protect
- ITSM Ticketing systems
The Senior IT Analyst - Workplace Engineer is responsible for workingwithin Hansens IT Services department to:
- Provide quality support and services to internal and external business units and clients
- Ensure smooth operation of Hansens IT systems
- Minimise downtime and enhance productivity by delivering efficient and effective technical resolutions & solutions within agreed business SLA
- Assist end-users with IT-related problems by resolving technical issues through calls emails and correspondence
- Troubleshoot hardware and software issues
- Maintain security & network infrastructures
- Be the 3rd point of escalation prior to escalation to:
- The Global Workplace Manager
- Other Hansen IT & Business teams
- Service Provider(s)
Join us for a rewarding career with competitive compensation leave entitlements health coverage and financial security. Enjoy work-life balance growth and recognition for your exceptional performance. Our team will unveil the intricacies of our benefit package during the selection process.
The benefits and perks are subject to regional variation.
Hansen Technologies (ASX: HSN) is a global software and services provider serving energy water/utilities and telecommunications industries. With customers in 80 countries we foster collaboration across 36 global offices. From 5G advancements to renewable energy transitions we empower customers to overcome challenges innovate and drive new business models.
If you possess the desired skills and enthusiasm please Apply Now via the link or visit our career page.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Visit our website atfor more information.
Required Experience:
Senior IC
Employment Type
Full-Time
