Technical Customer Success Representative (Zapier & AI Automations) -
Technical Customer Success Representative (Zapier & AI Automations) -
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Salary Not Disclosed
1 Vacancy
Job Description
Technical Customer Success Representative (Zapier & AI Automations)
Location: Remote (South Africa strongly preferred)
Compensation:
- South Africa: $1600 $1900 USD/month
Schedule: Full-time 40 hours/week U.S. hours alignment required
About the Company
Our client is a growing SaaS company helping businesses design and run scalable referral marketing programs. Our mission is to make referral marketing measurable impactful and simple to implement.
As a Technical Customer Success Representative you ll play a critical role in ensuring customers not only launch successfully but also continue to grow and thrive with our platform.
About the Role
This role goes beyond traditional support it s part technical problem-solver part strategic advisor and part customer advocate. You ll shadow senior team members during onboarding then take ownership of guiding customers through complex integrations campaign setup and ongoing optimization.
Expect to work hands-on with Zapier APIs CRM tools (HubSpot Salesforce Housecall Pro) and even WordPress landing page configurations. Attention to detail logical thinking and the ability to solve problems in real-time are essential.
Key Responsibilities
- Lead and support onboarding sessions for new customers ensuring smooth setup and confidence in using the platform.
- Handle technical integrations including Zapier workflows CRM connections and API/webhook troubleshooting.
- Assist with reward structure setup and campaign configurations.
- Support light technical tasks such as managing access credentials and WordPress landing page updates.
- Provide customer support through email chat and live calls always clear empathetic and professional.
- Proactively monitor customer accounts anticipate challenges and take action to prevent churn.
- Collaborate closely with Account Managers Product and Engineering to relay customer insights and advocate improvements.
- Create and maintain customer-facing resources such as FAQs video tutorials and onboarding guides.
What We re Looking For
- 4 years in a SaaS customer-facing role (background of Digital Marketing Customer Success Technical Account Management or CRM spaces).
- Strong technical background: confident with APIs webhooks Zapier (highly recommended or similar) CRMs and workflow automation.
- Experience with tools like HubSpot Salesforce Housecall Pro and Figma a strong plus.
- Comfort with WordPress landing page setup and troubleshooting.
- Excellent written and spoken English clear polished and persuasive.
- Confident on camera able to lead onboarding sessions and explain complex concepts simply.
- Exceptional attention to detail logical thinker and strong problem-solving mindset.
- Ability to work U.S. hours in a fast-paced high-growth environment.
- Nice to have - coding experience
Success Metrics
- Smooth and timely customer onboarding completion
- High CSAT/NPS scores from technical support interactions
- Reduced churn through proactive account engagement
- Strong adoption of integrations and workflows (Zapier/CRM/WordPress)
- Consistently clear professional and solution-focused communication
1st interview - 50/50 technical and conversational
2nd step - assessment to be provided by client (Zapier aptitude)
Final interview with client and a colleague
Employment Type
Full-time
