Group Manager- Training (Insurance)
Group Manager- Training (Insurance)
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Salary Not Disclosed
1 Vacancy
Job Description
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Team Leadership & Management:
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Build lead and mentor a team of Training Managers Assistant Managers and Trainers
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Ensure high-quality training delivery and a consistent learner experience across all functions
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Training Strategy & Execution:
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Design and implement effective training strategies aligned with business goals
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Manage and execute training interventions for new hires and existing employees
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Monitor training metrics to evaluate effectiveness and ensure continuous improvement
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Stakeholder Collaboration:
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Partner with operations quality and business leaders to understand needs and deliver impactful training programs
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Act as a change agent to drive training-related transformation and compliance initiatives
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Innovation & Content Management:
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Lead content development and instructional design using modern tools and technology
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Champion innovative training practices to maintain competitive advantage
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Training Governance & ROI:
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Ensure compliance with organizational and regulatory training standards
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Measure and communicate the Return on Investment (ROI) from learning initiatives
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Support value realization for the business through enhanced employee capability
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Education:
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Graduate or Postgraduate in any discipline
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Experience:
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Minimum 5 years of experience in a Training function with a deep understanding of end-to-end training operations
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Domain expertise in P&C Insurance especially in Claims Sales or Customer Service Preferred
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Experience in training automation and digital learning solutions
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Exposure to Skills Training and Voice & Accent (V&A) Training An added advantage
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Technical & Professional Skills:
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Strong command of MS Office tools (Excel Word PowerPoint)
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Working knowledge of Six Sigma and Agile methodologies
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Demonstrates a digital mindset with the ability to leverage new technologies in training
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Soft Skills & Traits:
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Excellent verbal and written communication skills in English
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Strong time management stakeholder management and problem-solving capabilities
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Proven ability to manage through ambiguity changing priorities and complex environments
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Employment Type
Full-time
