Customer Care Representatives
Customer Care Representatives
Posted on :
19-08-2025
Employer Active
1 Vacancy
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Job Description
Job Description (JD):
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Handle telephonic inquiries and schedule appointments.
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Manage appointment reminders follow-ups and cancellations.
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Counsel patients on basic therapy instructions and handle queries empathetically.
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Assist with feedback collection and satisfaction surveys.
Key Result Areas (KRAs):
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90% appointment retention and follow-through.
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High engagement on patient satisfaction metrics.
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Timely handling of inbound and outbound patient communication.
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Documentation of patient interactions in CRM/EMR tools.
Employment Type
Full-time
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