Solution Architect
Solution Architect
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Job Description
Key Responsibilities
Lead the migration of contact centers from legacy platforms to modern cloud-based solutions.
Oversee the design project management and implementation of voice services across shared services contact centers and corporate voice applications.
Deliver integrations between CRM platforms (e.g. Salesforce ServiceNow) and cloud-based contact center technologies.
Develop and expand Customer Experience Solutions business across multiple geographies managing both existing and new enterprise accounts.
Drive sales of Customer Experience Solutions across inbound access services hosted IVR/contact management cloud-based platforms and managed contact center services.
Consistently achieve and exceed business targets through effective client engagement and solution delivery.
Build and strengthen relationships through direct client interaction channel partners and strategic alliances.
Develop a robust sales pipeline to support revenue growth and long-term business opportunities.
Deliver impactful presentations and create marketing collateral to enhance awareness of Customer Contact Solutions.
Skills & Experience
Proven track record in designing delivering and migrating enterprise voice solutions.
Strong project management experience including global and multi-site implementations.
Hands-on expertise in cloud contact center technologies and CRM integrations.
Excellent stakeholder management and vendor coordination skills.
Strong commercial acumen with experience in business development and pipeline management.
Exceptional communication and presentation skills.
Employment Type
Full Time
