Technical Support Engineer
Technical Support Engineer
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Job Description
About the Role:
We are seeking a skilled Technical Support Engineer to provide advanced technical support and solutions to clients and internal teams. The ideal candidate will have strong problem-solving skills expertise in troubleshooting software and hardware issues and the ability to communicate technical concepts effectively.
Key Responsibilities:
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Provide technical support and troubleshooting for software hardware network and system-related issues.
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Diagnose and resolve complex technical problems for clients and internal users.
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Collaborate with engineering development and IT teams to escalate and resolve issues efficiently.
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Install configure and maintain software applications systems and hardware components.
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Create and maintain documentation technical guides and support procedures.
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Monitor and analyze system performance to proactively identify and resolve potential issues.
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Assist with testing deployment and upgrades of software and hardware systems.
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Stay updated with emerging technologies industry trends and best practices in technical support.
Required Qualifications:
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Bachelors degree in Computer Science Information Technology or a related field.
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Proven experience in technical support system administration or a similar role.
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Strong knowledge of operating systems (Windows macOS Linux) and networking fundamentals.
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Experience troubleshooting software applications hardware and peripheral devices.
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Familiarity with ticketing systems remote support tools and diagnostic utilities.
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Strong problem-solving analytical and communication skills.
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Ability to work independently and collaboratively in a team environment.
Preferred Qualifications:
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Certifications such as CompTIA A Network ITIL or Microsoft Certified Professional (MCP).
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Experience with cloud platforms virtualization and cybersecurity best practices.
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Knowledge of scripting or automation for IT tasks.
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Familiarity with Agile/Scrum methodologies and technical project management.
Benefits:
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Competitive salary and performance-based incentives.
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Professional growth and skill development opportunities.
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Health insurance and other employee benefits.
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Flexible working hours and remote work options (if applicable).
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Collaborative and innovative work environment.
Employment Type
Full Time
