Czech Speaking Customer Advisor

Are you a highly motivated and customer-focused individual with a fluent command of Czech and strong English communication skills Were seeking a Czech-Speaking Customer Advisor to join our dynamic international team in Sofia Bulgaria. Youll be part of a significant project within the tobacco industry contributing to a global leader in its field known for its excellence and innovation. This is an exciting chance to start or advance your career in a supportive multicultural environment.

Your Role:

As a Czech-Speaking Customer Advisor youll be the main point of contact for our valued Czech-speaking customers. Your key responsibility will be to provide outstanding support and assistance ensuring a smooth and positive customer experience that reflects our dedication to high-quality service. Youll manage a variety of customer inquiries from product details and order processing to general support and issue resolution.

This on-site role requires your full presence in our modern Sofia office facilities. Were looking for enthusiastic empathetic individuals who naturally connect with people. While previous customer service or call center experience is a plus its not required. We believe in nurturing talent and offer comprehensive training to give you all the skills you need to succeed.

Key Responsibilities:

• Customer Interaction: Handle incoming calls emails and potentially live chat inquiries from Czech-speaking customers with professionalism ensuring high satisfaction.
• Problem Resolution: Effectively identify diagnose and resolve customer concerns and questions about our products and services.
• Product Expertise: Develop and maintain a thorough understanding of our product range and service offerings to accurately assist customers.
• Information Provision: Clearly and concisely share product details usage instructions troubleshooting steps and other relevant information with customers.
• Documentation: Precisely log and document all customer interactions inquiries and resolutions in our customer relationship management (CRM) system for comprehensive records.
• Feedback & Improvement: Proactively spot common customer issues or trends and offer valuable feedback to the team and management to help improve our services.
• Compliance: Adhere to company policies procedures and data protection regulations in all customer interactions ensuring secure and compliant service.
• Team Collaboration: Work effectively with team members and other departments to ensure efficient problem-solving and a consistent customer experience.

What Were Looking For:

• Fluent Czech (Written and Spoken): Essential for clear and natural communication of complex information.
• Proficient English (B2 Level or Higher): A must-have for operating within our international team where English is used for internal communication and training.
• Excellent Communication Skills: Exceptional verbal and written communication with a strong focus on active listening and empathetic engagement.
• Customer Service Orientation: A genuine desire to help people and a strong commitment to delivering outstanding customer service.
• Problem-Solving Abilities: Strong analytical skills and a proactive approach to efficiently resolving customer issues.
• Basic Computer Literacy: Comfortable using various computer systems software and online tools with the ability to quickly learn new applications.
• Adaptability and Resilience: Capable of handling challenging customer situations with patience professionalism and a positive attitude.
• Team Player: Ability to work effectively within a team collaborating with colleagues and contributing to a positive work environment.
• On-site Availability: Must be able to work from our office in Sofia Bulgaria.

What We Offer:

Were committed to creating a supportive and rewarding environment for our employees. Joining us means becoming part of an organization that values your contribution and invests in your growth. Our comprehensive benefits package includes:

• Competitive Salary: An attractive remuneration package that recognizes your skills and dedication with opportunities for performance-based incentives.
• Career Growth Opportunities: Access to continuous learning and development programs designed to enhance your skills and support your long-term career progression within the company. We believe in promoting from within!
• Health and Life Insurance: Comprehensive plans to ensure your well-being and provide peace of mind.
• Relocation Support (for candidates outside Sofia):
  • Flight Tickets: Well cover your flight expenses to Sofia from your current location.
  • Accommodation: Assistance with finding and potentially covering initial accommodation in Sofia (e.g. up to 14 nights in a hotel with advance payment available upon request) to help you settle in comfortably.
• Dynamic Work Environment: Be part of a vibrant multicultural and collaborative team in a modern and comfortable office setting.
• Employee Benefits: Enjoy additional perks such as meal vouchers transportation support (where applicable) a Multisport card bonuses for important life events additional paid leave for education corporate discounts and engaging company events.
• Supportive Culture: A welcoming inclusive and diverse work environment that encourages professional and personal growth where your voice is heard and your contributions are valued.
• International Exposure: Gain valuable experience working within an international company and global business context.

Why Join Us

This is more than just a job; its an opportunity to build a rewarding career with a leading company in its field. Youll gain invaluable customer service experience enhance your professional skills and become part of a supportive community. We empower our employees to reach their full potential understanding that their success is our success.