Evaluation and Operations Manager
Evaluation and Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Position Overview:
Responsibilities:
The Eval/Ops is responsible for tracking analyzing and reporting data for all AmeriCorps and site service objectives and site operations. The incumbent will work directly with the Program & Service Director (PD/SD) to develop and maintain databases develop and analyze surveys track trends and develop real-time data analysis to support site goals. The Eval/Ops is also responsible for City Year New Orleans operations functioning smoothly and efficiently including building management and vendor relations office equipment and asset management budget and expense tracking accounts payable and receivable processing. The Eval/Ops is also serves as technical support representative on Information Technology issues manages uniform fulfillment for staff and corps members and facilitates human resources and staff development initiatives. The Eval/Ops is responsible for ensuring all deadlines are met to ensure the utmost proficiency and excellence in all job functions.
Key Responsibilities: Evaluations (80%) Reports to PD/SD
Responsible for data collection and tracking for all AmeriCorps and site service objectives:
Develop and maintain databases to track data on corps members student achievement and school partnerships.
Ensure that all data spreadsheets/databases are accurate and up to date.
Understand where we are in terms of numbers at all times and to alert site leadership if we appear off track.
Strategic Evaluation Analysis and Reporting:
Provide analysis that will show sustainable impact and will leverage City Years core asset the City Year AmeriCorps members.
Make recommendations to PD/SD based on data trends to improve and enhance service in schools.
Compile and distribute monthly quarterly and annual reports on various datasets targeted to various audiences
Relationship Management:
Manages key relationships to help further City Years mission through evaluations and data. These include but not limited to FirstLine Charter Schools Program and Service Team and City Year National Team.
Key Responsibilities: Operations (20%) Reports to VP/ED
Financial Management and Strategic Thinking:
Track all monthly expenses process accounts payable and receivables and submit all financial paperwork to headquarters on a timely basis
Recommend cost saving measures and process improvements.
External Relations Facilities and Equipment Technical Support:
Establish and enforce guidelines for City Year New Orleans assets to ensure functionality access and service (physical space technology vans etc.)
Answer phones during business hours and act as site ambassador to all visitors to the office.
Work with City Years IT department to maintain the upkeep of laptops printers and other equipment.
Order and maintain inventory of materials and supplies needed for proper operations of the site and school teams
Manage relationships with all vendors and property owner.
Coordinate all travel needs for staff and corps members
Serve as secondary source on all computer applications (troubleshoot).
Work with the national information technology staff to assure high quality of customer service to users.
Manage the uniform process:
Manage the ordering distribution etc. for staff senior corps members and corps members.
Oversee all uniform concerns including monogramming etc. relative to City Year standards
Provide Administrative Support to Executive Director:
Provide administrative coordination and support for key organizational meetings and events.
Prepare agendas and materials for all staff and senior staff meetings.
Track attendance distribute materials schedule and set up the space secure food for the meeting and events. If needed take notes and track follow-up items from meetings.
Key Responsibilities: General
City Year Culture:
Represent respect and role model City Year organizational culture and values on a daily basis internally as a member of the site and externally as a representative of the organization
Organizational Initiatives:
All staff members devote time to corps member recruitment including phone calls and interviews.
Staff members assist with events throughout the year including MLK Day National Make a Difference Day our Annual Gala Graduation and more.
Each staff member is provided training at a week-long conference in the summer Summer Academy held for all staff across the nation.
Promote National Service:
City Year staff members are expected to think outside of their own job description at all times to help further the National Service Movement.
Thinking of ways to engage new supporters through events and roundtables communicating clearly to other staff members and departments about what activities are happening and directing corps members to think beyond their daily service in their school.
Use data collected to tell our story to funders champions and partners.
Qualifications:
BA/BS required or City Year experience
Experience handling administrative and/or clerical duties as well as accounting proficiency; good with numbers and budget management.
Proficient in use of the Microsoft Office Suite (esp. Microsoft Publisher and Excel) Adobe Creative Suites and Google docs.
Self-motivated proactive and able to work independently.
Strong organizational skills necessary.
Strong writing and verbal communication skills.
Attention to detail and ability to manage multiple deadlines and respond to short deadlines.
Strong interpersonal and relationship building skills required. Supervisory experience preferred.
Demonstrate initiative to cultivate collaboration.
Demonstration of leadership and management.
Ability to work with diverse groups of young adults in a fast-paced entrepreneurial team environment.
Capacity to work with diverse members of the staff both within the program and service department interdepartmentally and with the national office.
Schedule will occasionally require nights and weekends.
Knowledge of the New Orleans school environment and understanding of the National Service Movement strongly preferred.
Required Experience:
Manager
Employment Type
Full Time
