Customer Management Senior Specialist
Customer Management Senior Specialist
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Job Description
Customer Management Senior Specialist
Job No: 676919
Sydney - Inner Suburbs & CBD Brisbane - Inner Suburbs & CBD Melbourne - Inner Suburbs & CBD
Permanent Full Time
Insurance
Pay Band 4
- Play a key role in reducing motor claims complaints and uplifting the customer experience through coaching collaboration and expert support
- Step Up as a Customer Management Senior Specialist
- Brisbane Sydney or Melbourne location
About the role
Were seeking internal talent to join our newly formed team in a senior capacity. As a Customer Management Senior Specialist youll support the proactive management of motor claims by coaching consultants to deliver consistent empathetic service and early interventions that prevent complaints. Youll collaborate with leaders to embed coaching frameworks review claim interactions and take an active role in resolving complex customer issues. This role is central to our uplift in service quality and team performance.
What youll do
- Coach consultants to deliver proactive customer-focused service.
- Facilitate focused coaching sessions that reinforce customer advocacy and continuous improvement.
- Review claim interactions and identify opportunities for uplift.
- Collaborate with leaders to embed coaching frameworks and drive consistency.
- Support resolution of complex customer issues to prevent escalation.
- Contribute to a positive team culture and assist others in achieving team goals.
What youll bring
- Experience in customer service with strong coaching and mentoring capability.
- Ability to manage competing priorities in a fast-paced high-pressure environment.
- Proficiency in using systems and reporting tools to monitor performance.
- Demonstrated ability to influence outcomes and support team development.
- Knowledge of motor claims processes and the customer journey.
- Alignment with Suncorps values speaking up for customers adapting to change collaborating with others and celebrating team success.
PD - Customer Management Senior
If this opportunity sounds like the challenge you have been looking for please apply online today. For further information regarding this position please contact
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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Employment Type
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