Team Leader Customer Experience

• Passionate about people process improvement and making a real impact
• Lead the way in delivering exceptional customer experiences.
• Permanent Full-Time opportunity competitive salary and incredible benefits.

About the role

The City of Coffs Harbour is seeking a Team Leader Customer Experience to guide a passionate team in delivering outstanding service whether face-to-face over the phone or this role youll help customers access what they need quickly and easily enable digital self-service and ensure smooth operations through smart systems and efficient processes. With a strong focus on coaching collaboration and continuous improvement youll play a pivotal role in shaping how the City connects with its community.

Please refer to the Position Description for a more detailed understanding of the role.

About you

To be successful in this role youll bring a Diploma in Business Administration or Management (or equivalent experience) strong leadership experience in customer service operations and a solid understanding of delivering high-quality service across multiple channels. Your excellent communications problem-solving skills and confidence with digital systems will help drive a culture of customer-first service and continuous improvement.

Whats on offer

• Competitive Salary (from $101k) depending on your capabilities and experience 12% superannuation
• Permanent Full Time 35 hours per week
• Brand new office location at Yarrila Place!
• Flex time flexible work arrangements and generous leave entitlements!
• Numerous benefits as outlined here!

About us

The City of Coffs Harbour strives to ensure the community and visitors can enjoy and grow the Citys opportunities. We empower our people to innovate and work collaboratively with accountability and respect at the core of our approach. This is an excellent opportunity to be a part of a dynamic organisation and a thriving community in one of NSWs most beautiful regions. Check out the benefits of living on the Coffs Coast

Want to chat

Please reach out to Chloe Woodgate Acting Director Business Services at or via phoneto discuss the role in more detail.

If you have any queries around or require specific assistance or adjustments with any aspect of the application/recruitment process please reach out to our Talent Acquisition Team via email at

Want to apply

To download the PD and to apply for this job go to: & enter ref code:.

Applications are to be submitted by 9pm (AEST NSW) on 30 Novermber 2025.

The City of Coffs Harbour is dedicated to fostering an inclusive and respectful workplace based on the principles of employment equity and diversity. We actively encourage applications from individuals from diverse backgrounds regardless of race religion nationality gender sexual orientation age veteran or disability status.