Director of Clinical Operations - Bay Area
Director of Clinical Operations - Bay Area
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Production Management Experience Has led daily output in a metrics-driven high-volume environment (call center clinical diagnostics IDTF etc.) Operational Focus Background rooted in performance management staffing efficiency workforce planning and quality outcomes (vs. purely clinical)
- Span of Control Managed 100 frontline hourly workers through layers of people leadership (e.g. managers supervisors)
- Experience working in regulated healthcare settings (IDTF cardiac monitoring lab services insurance call center healthcare services ops etc.) (not health system clinic etc)
Scope of Responsibilities
- Lead coach and develop a large team of non-exempt clinical operations staff through a team of managers and supervisors
- Own KPIs related to daily output quality efficiency SLA adherence and patient turnaround time
- Drive workforce planning staffing optimization and capacity forecasting in partnership with HR and Commercial Ops
- Implement tools and dashboards to increase operational visibility and performance accountability
- Partner cross-functionally with Clinical Training Quality Product and IT teams to improve workflow and support patient-first care delivery
- Develop front-line leadership bench through structured coaching development plans and metrics-based performance management
- Identify barriers to execution and lead operational improvement initiatives across shift-based environments
- Ensure team alignment with regulatory and clinical standards supporting compliance and audit readiness
Preferred Background & Qualifications
- 7 10 years of experience in clinical operations diagnostic services or service delivery
- Proven experience leading large teams of hourly employees (100) in a real-time high volume production environment
- Strong command of performance dashboards staffing models and process optimization tools
- Experience working in regulated healthcare settings (IDTF cardiac monitoring lab services call center healthcare ops etc.)
- Comfortable working with clinical and non-clinical stakeholders across departments
- Background in Lean Six Sigma or workflow optimization a plus
- Bachelor s degree required; clinical credential or healthcare ops training a plus
Employment Type
Full-time
