IFM Business Operations Manager
IFM Business Operations Manager
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Job Description
Job Title
IFM Business Operations ManagerJob Description Summary
The IFM Operations Manager is a leader on the centralized resource/platform team responsible for governing overseeing and supporting Facility Management teams to meet exceptional client delivery. This position requires interaction with Account leadership Client operational and support staff and will be a fast-paced environment consistent with handling multiple demands and priorities. Candidate must be able to process and develop information to meet their needs as well as coordinate various account level facility activities and projects. The candidate must be able to organize and prioritize multiple tasks and effectively manage difficult situations and consistently making effective high-quality decisions.Job Description
Key Responsibilities
Leadership & Team Management
- Lead coach and mentor the Regional Coordinator Team to ensure effective triage and resolution of client requests escalations and administrative tasks across the region.
- Manage the Transition Managers overseeing the seamless onboarding offboarding and integration of sites vendors systems and processes into the client portfolio.
- Foster a collaborative high-performance culture that emphasizes accountability professional development and client-centric service.
- Serve as a strategic partner to Facility Management teams supporting their field execution through structure tools and leadership guidance.
Service Delivery & Operational Excellence
- Integrate with key support functions including CMMS Procurement and Engineering Services to manage day-to-day portfolio operations.
- Document and continuously improve facility management processes ensuring consistency scalability and compliance.
- Champion process automation best practice development and service innovations that drive efficiency and align with industry trends.
- Support centralized facilities operations while ensuring seamless alignment with site-level activities.
Client Engagement & Relationship Management
- Act as a liaison between the centralized platform and client teams ensuring reliable execution transparency and trust.
- Monitor service quality and proactively address performance gaps to increase customer satisfaction.
- Lead and support client communications executive reporting and operational updates.
Business Operations Compliance & Reporting
- Govern internal and external documentation including process guides SOPs dashboards and leadership reports.
- Support coordination of leadership meetings site readiness reviews training compliance and account-wide operational initiatives.
- Assist with monthly quarterly and annual reporting deliverables for clients and internal stakeholders.
Financial Support & Cost Management
- Partner with Finance and FM teams to track budgets process purchase orders validate vendor invoicing and ensure cost-effective service delivery.
- Monitor financial systems for accuracy and compliance escalating and resolving issues proactively.
Key Competencies
- Communication Proficiency (Oral & Written)
- Strategic Thinking & Problem Solving
- Technical & Operational Expertise
- Leadership & Team Development
- Organizational Excellence
- Client Relationship Management
- Initiative & Innovation
- Cross-functional Collaboration
Qualifications & Experience
- Bachelors degree in Facilities Management Business Administration Corporate Real Estate Project Management or a related field.
- 710 years of experience in facilities management operations or business support roles.
- Proven experience leading cross-functional teams in a client-facing fast-paced and high-volume environment.
- Strong knowledge of FM principles including site maintenance leasing financials tenant relations and transitions.
- Experience with CMMS work order systems document management tools Microsoft Office (Excel PowerPoint) and reporting platforms.
- Demonstrated ability to manage competing priorities develop standardized solutions and support field operations through structured programs.
C&W provides equal employment opportunity to all individuals regardless of their race color creed religion gender age sexual orientation national origin disability veteran status or any other characteristic protected by state federal or local law. Further the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.
Cushman & Wakefield is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at 1- or email. Please refer to the job title and job location when you contact us.
INCO: Cushman & WakefieldRequired Experience:
Manager
Employment Type
Full-Time
