Head of Strategy & Operations
Head of Strategy & Operations
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Job Description
About Wolt
At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.
About the Global Merchant Team
Wolts Global Merchant team is responsible for ensuring we offer a best-in-class selection of restaurants and stores while building products and services that help our merchants grow profitably on the platform. We work closely with local commercial teams across 30 countries and focus on driving merchant strategy improving operations enabling sales optimizing the merchant experience and supporting global partnershipsall to strengthen our overall merchant ecosystem. This role plays a key part in supporting those efforts through the launch and scale of a new in-store product for our merchants.
About the Role
Wolts Monetization Group is responsible for managing and optimizing merchant monetization across our global footprint. This includes commission structures savings programs platform fees pricing architecture and more. As we expand scope and complexity we are looking for a highly driven Strategy and Operations Manager to take ownership of key monetization levers and help build scalable systems tools and processes for the future.
Youll work closely with senior stakeholders GMs product teams and finance to design implement and iterate on monetization strategies across regions. This role is both strategic and executionalideal for someone who thrives on solving complex commercial problems while rolling up their sleeves to drive impact.
Key Responsibilities
Monetization Strategy & Execution
- Own and evolve our merchant monetization strategy across key fee levers: commissions Wolt Ads and more.
- Design and implement new pricing structures and incentives in collaboration with product local ops and sales teams.
- Lead monetization pilots track performance and scale successful models across markets.
Performance Management & Savings Programs
- Oversee the delivery of savings programs with increasing complexity and compliance needs.
- Develop new systems and tools to enhance the accuracy efficiency and scalability of savings initiatives.
- Partner with Finance & Strategy (F&S) to track performance plan targets and bridge results to plan.
Stakeholder Engagement & Governance
- Global DRI for merchant commissions and fees who works closely with GMs RGMs and cross-functional stakeholders.
- Build playbooks negotiation frameworks and goaling models to support commercial and account management teams.
- Align commission policies with other monetization streams like Ads bundling and hybrid fulfillment to ensure coherent total take rate management.
Systems Tools and Scalability
- Work with Product to scale systems for commission management tracking and fee automation.
- Support expansion into new geographies during integration phases with scalable monetization frameworks.
- Ensure compliance and operational readiness through policy alignment and change management.
Our humble expectations
- 8-10 years of experience in strategy operations finance pricing or commercial leadership in high-growth or matrixed environments.
- Strong analytical and data-driven mindset; proficiency in tools such as Excel/Sheets SQL and visualization tools.
- Experience leading cross-functional initiatives and influencing senior leadership across markets.
- A commercial mindset with the ability to balance business goals merchant health and long-term profitability.
Strong ownership mentality bias for action and ability to thrive in ambiguity. - Prior exposure to marketplaces subscription pricing or B2B monetization models is a plus.
Why Join Us
- Drive one of the most impactful levers of business growth and profitability at Wolt.
- Shape the global monetization strategy for thousands of merchants across 25 markets.
- Work directly with senior leaders and decision-makers across product finance and commercial teams.
- Help evolve the structure and capabilities of a lean but high-performing Monetization Group with ambitious goals.
- Be part of a company and team that values analytical thinking ownership and impact over hierarchy.
Next steps
If this sounds like an opportunity you want to pursue apply today!
Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our internal job board!
Our Commitment to Diversity and Inclusion
Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.
Required Experience:
Director
Employment Type
Full Time
