ServiceNow ITOM Senior Technical Consultant
ServiceNow ITOM Senior Technical Consultant
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
ENABLING A SMARTER FUTURE
At xAmplify were not just another technology company we are shaping Australias future by driving intelligent automation and human-centred technology services to deliver real impact.
As Australias leading Integrator of Artificial Intelligence and Automation services we specialise in smart people smart processes and smart technology to enable businesses on their digital transformation journey. Our mission is bold: to lead Australias digital evolution by accelerating the safe and secure adoption of AI and Automation.
We dont pretend to do everything. Instead we partner with the worlds largest and most innovative technology companies aggregating cutting-edge solutions to transform businesses industries and government services.
We are enablers. Whats ours is yours so check us out online at
OUR ROLE
As our new ServiceNow ITOM Senior Technical Consultant youll join our growing ServiceNow Capability and work with a diverse team doing rad work for interesting projects. Were working to change the way our clients think about their work and the ServiceNow platform.
We do whatever we can to drive the best possible outcome for our customers and that means youll have the opportunity to work across different parts of the software development life cycle.
As our specialist ITOM Senior Technical Consultant youll represent xAmplify to our clients during requirements gathering and design phases as well as helping to structure the delivery of the solution through to the client of course with a focus on all things ITOM!
Sure therell be a lot of ServiceNow configuration and testing but we like to get involved in everything from early-stage demonstrations and proof-of-concepts to hosting requirements workshops helping work on solution designs and test planning through to deployment and hyper care activities.
YOUR SKILLS & EXPERIENCE
At xAmplify we look for individuals who thrive in dynamic fast-paced environments and bring a passion for technology problem-solving and collaboration. For your ServiceNow platform expertise were looking for you to demonstrate your capability via:
At least 3 years of ServiceNow administration and development experience with a minimum of 2-3 demonstrated examples of where you have delivered ITOM implementations in a large organisation. Its hard to beat time on the tools!
Demonstrated experience and hands on delivery exposure with ServiceNow ITOM Discovery (MID Servers credentials schedules probes/sensors) ITOM Service Mapping (pattern design mapping application services troubleshooting mapping gaps) and CSDM & CMDB (Structuring CI classes relationships and reconciliation rules).
As this is a senior role we consider a ServiceNow CSA mandatory with the addition of other key certifications including the relevant CIS certifications or CAD.
We like working across the entire SDLC so if youve got experience defining ServiceNow requirements building solution design documentation or running functional workshops in an agile way itd be great to know about it.
You have strong development experience particularly in JavaScript for ServiceNow customisations including patterns probes and scripts.
Experience with APIs and integrations including REST/SOAP API data transformation and import set mapping will be a bonus!
Your first project will be in a diverse client environment so a good grasp of infrastructure networks and cloud (AWS/Azure) along with the ability to partner and problem solve with infrastructure application and security teams will see you deliver great results.
Were building a high-trust high-expectation culture within our team aiming to help people work however they work most effectively for our clients and that means youll need excellent verbal & written communication skills a high level of organisation and time management with the ability to work proactively and autonomously in a deadline-driven environment.
LOCATION
For this role were looking for a great Sydney-based talent however if you have the skills and experience weve outlined above but are based across the Australian East Coast then lets connect!
KEY ELIGIBILITY
xAmplify partners with a diverse client base including Federal Government Defence Enterprise State Government and Private Sector. As a result our eligibility criteria may vary depending on the projects you may undertake.
For the initial engagement youll commence on we are looking for candidates with Full Australian working rights which can include an appropriate visa.
WHY WORK WITH US
In 2024 and 2025 xAmplify was proudly recognised as a Great Place to Work reflecting our dedication to fostering an exceptional workplace for our team.
Getting AMPD is our promise to you! When you join us youll find a workplace designed to:
Let you play to your strengths and grow professionally.
Provide you with flexible working options including hybrid arrangements because we recognise the importance of putting you and your family first!
Enable you to grow without limits with access to dedicated ServiceNow training and certifications inclusive of the esteemed CTA/CMA.
As the fastest growing ServiceNow partner in the region you could have the opportunity to attend premier local and global events such as ServiceNow World Forum Knowledge and more!
Support your wellbeing through our health and wellness program and a 24/7 Employee Assistance Program.
An annual YOUx day which is a paid day off designed to give you a whole day to focus on YOU!
Support your growing family via a paid parental leave program.
Provide access to exclusive benefits retail discounts and rewards through our partnership with Employment Hero.
A Commitment to Diversity and Inclusion
Diversity fuels innovation. At xAmplify we welcome applications from all backgrounds identities and abilities.
Ready to be part of Australias digital evolution
Apply now or reach out at
The future isnt just comingwere creating it.
xAmplify is an advocate for diversity and inclusion and welcomes applications from all irrespective of their gender LGBTQI identity ethnicity religion physical ability or age.
Required Experience:
Manager
Employment Type
Full-Time
