Closing Operations Manager
Closing Operations Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Liberty FCU a full-service credit union is looking for a Mortgage Closing Operations Manager at our Main office located at 4401 Theater Drive Evansville IN 47715. Significant mortgage loan origination and proven leadership/managerial skills are required. If interested please proceed by clicking Apply.
Management duties and responsibilities include but are not limited to the following:
- Oversee all Mortgage Loan Closers/Mortgage Document Closing Specialist
- Develop and manage mortgage closing procedures to ensure accuracy and efficiency of the loan files
- Train coach and mentor direct reports to ensure they meet performance targets and quality standards
- Create a closing pipeline management process to ensure files are meeting performance targets
- Collaborate with other areas in the mortgage process to resolve issues and improve the overall mortgage closing operations
- Troubleshoot questions as brought forth by direct reports
- Act as subject matter expert for all technology platforms for the areas supervised
- Approve timecards and time off requests of all direct reports
- Perform annual performance evaluations for all direct reports
- Lead bi-weekly meetings with each group supervised
- Recruit hire and train as needed new employees for areas supervised
- Mentor and motive direct reports to exceed monthly target goals
Other duties and responsibilities include but are not limited to the following:
- Close employee mortgage loan files
- Ensure excellent member service is provided to members throughout the mortgage loan closing process
- Resolve escalate and remedy member service issues in a professional manner
- Maintain a positive work environment by developing helpful relationships with mortgage loan officers mortgage loan underwriters mortgage loan processing and servicing team members
- Develop an appropriate level of knowledge of the mortgage loan processing area to serve as back-up to the Mortgage Loan Processing Manager
- All other duties as assigned by management
Benefits and Compensation:
- Incentive opportunities
- Paid Holidays
- Paid Time Off (Vacation Sick and Personal Days)
- Medical Dental and Vision Insurance
- 401(k) retirement program with matching funds
- Employer paid Group Term Life Insurance Short Term and Long Term Disability Insurance
- Tuition Reimbursement Program
Liberty FCU is an Equal Opportunity Employer Minority/Female/Disability/Protected Veteran.
Required Experience:
Manager
Employment Type
Full-Time
