Computer Support Specialist

Required Education and Experience:

The required knowledge and skills are typically acquired through a combination of education and experienceequivalentto aBachelorsDegreein ComputerScienceInformationSystemsorarelatedfield.

This positionrequires a minimum of 2 years ofexperience in computer systems administrationor informationtechnologysupportexperienceincludinghardwaredeploymentsoftwareinstallation configurationandmanagement.Experiencewithgroupandindividualinformationtechnology instruction preferred.

Alternativequalificationsinclude:Anycombinationofadditionalrelatedworkexperienceand education equivalent to the minimum qualifications.

Knowledge Skills and Abilities:

Computer information systems; personal computers printers scanners and other computer peripherals

Office productivity software such as word processing spreadsheets email presentations and collaboration tools

Personal computer operating systems such as Windows

Principles of computer networking

Customer and personal service

Advanced troubleshooting

Complex problem solving

Instructing and service orientation

Speech clarity and recognition

Analysis and quality control to interact effectively with the full spectrum of contacts on an ongoing basis

Required Application Materials:

A resume detailing your qualifications and work history.

A cover letter of no more than two pages addressing your qualifications

Your online application and all required materials must be submitted before midnight on the closing date. Ensure all materials submitted are selected as Relevant.

If you need accommodation with the application process please contact the HR representative listed below.

Other Information

The successful candidate must pass a fingerprintbackground investigation as a condition of employment.

This position is being posted in accordance with the MFPE bargaining unit agreement. Non-bargaining unit employees or employees of another bargaining unit may apply. If the position is not filled with a bargaining unit applicant the non-bargaining unit applicants may be considered. However bargaining unit applicants will have preference.

The Montana Department of Transportation is an equal opportunity employer. Women racial and ethnic minorities people with disabilities and veterans and disabled veterans are encouraged to apply. People with disabilities needing assistance in the application process or those needing this job announcement in an alternative format may call the Human Resources and Occupational Safety Division at 406.444.6054.

The Montana Department of Transportation (MDT) is committed to continuous improvement of our employee safety program and our safety and health processes and to achieving an injury-free workplace.

TheMontana Department of Transportation (MDT)is recruiting aComputer Support Specialist.Under the joint direction of the Information Services Division (ISD) and associated District Office the Computer Support Specialist provides technical assistance to employees of the Montana Department of Transportation.The incumbent in this position will be called upon to provide advanced technical assistance in support of software hardware and networking tools used by the departments employees. The Computer Support Specialist will performresearch on the feasibility of acquiring new productsand services and makerecommendations to bureau management.The specialist will research and make recommendations on the necessity and timing of software upgrades and make appropriate recommendations to bureau management. The position also develops training materials and conducts formal technical and computer training both in the classroomandone-on-oneforMDTemployees.Thepositionis basedoutoftheassociatedDistrict office and will be the sole ISD resource present in the District.

The position will also schedule conduct and coordinate computer software and hardware installation and configuration; perform setup procedures for new equipment and installs customize and ensure accurate operation of software packages and hardware on personal computers;customizeandtroubleshootapplicationswhenproblemsoccurandensurecompliance with MDT network standards.The specialist also provides network support in the district as needed to maintain networkaccess for all computer users.Theposition provides primarysupport for all hardware software and network resources in the district. This position is also required to travel to departmental section and area offices.