Director Payment Operations
Director Payment Operations
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Job Description
Please reference the schedule and minimum qualifications listed below before applying.
If you need assistance with filling out our application form or during any phase of the application interview or employment process please notify our Human Resources Team at option 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner.
Job Summary
The Director of Payment Operations is responsible for overseeing the performance compliance and innovation of payment operations ensuring exceptional service delivery and operational excellence. The role combines strategic planning team leadership and advanced technology integrationincluding artificial intelligence machine learning and robotic process automationto drive efficiency and scalability. The Director leads cross-functional teams manages vendor partnerships and fosters a data-driven culture that supports continuous improvement regulatory compliance and superior member experience.Job Description
LOCATION
Mountain America Center - In Office:
9800 S Monroe St
Sandy UT 84070
SCHEDULE
Full Time
To be effective an individual must be able to perform each of the following job duties successfully:
- Lead multiple operational teams with autonomy; ensure alignment with policies procedures and regulations.
- Develop talent through coaching training evaluations and individual development plans.
- Ensure exceptional service delivery and adherence to KPIs and SLAs for payment operations.
- Serve as subject matter expert on regulatory requirements; ensure compliance through audits reporting and remediation.
- Identify and document risks with effective mitigation plans.
- Develop and execute operational strategic plans with measurable goals and outcomes.
- Adapt strategies to changing conditions using expert-level analysis and problem-solving.
- Drive business objectives with urgency and accountability; lead cross-functional and vendor collaboration.
- Manage operational budgets within established limits.
- Maintain and update policies procedures and documentation for payment operations.
- Manage vendor relationships and contractual agreements for payment operations.
- Develop and implement automation strategies to improve efficiency and performance.
- Oversee integration of advanced technologies such as artificial intelligence (AI) machine learning (ML) and robotic process automation (RPA) into payment systems.
- Continuously optimize processes through workflow analysis and automation.
- Evaluate and manage automation vendors and tools.
- Lead and mentor automation teams; ensure successful technology adoption.
- Monitor automation performance using KPIs and data-driven insights.
- Ensure compliance and security in automated processes.
- Communicate automation progress and benefits to stakeholders.
- Research and pilot emerging automation technologies.
- Manage change associated with automation initiatives.
- Ensure relevant data is collected from diverse sources for decision-making.
- Analyze data using advanced tools to extract actionable insights.
- Use predictive analytics to forecast trends and inform proactive decisions.
- Establish KPIs to track performance and identify improvement areas.
- Make real-time decisions using up-to-date data.
- Promote a data-driven culture through training and support.
- Use data to identify and mitigate risks.
- Leverage customer insights to enhance experience and loyalty.
- Aligning strategic planning with data insights and market demands.
- Continuously refine strategies based on new data and evolving conditions.
- Perform other duties as assigned.
KNOWLEDGE SKILLS and ABILITIES
The requirements listed are representative of the knowledge skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Experience
- Eight years of related experience with specific training and knowledge associated with financial payment account concepts procedures and documentation.
- Six years management experience leading teams developing strategic plans and making high level decisions.
Education
Bachelors degree in business finance or related field. OR 3 years additional combined progressive experience in a financial setting. Education must be from an accredited institution. Education and work experience will be verified. Masters degree preferred.
Licenses Certifications Registrations
- Certified Payments Professional (CPP) and/or Accredited ACH Professional (AAP) certifications preferred
- Project Management Professional (PMP) or other project management certifications preferred
Managerial Responsibility
It has leadership/managerial responsibilities that are direct or through work leaders or assistants typically with a subordinate group of 20 to 50 employees. Estimates personnel needs and assigns work to meet these needs. Supervises coordinates and reviews the work of assigned staff. Recommends candidates for employment conduct performance evaluations and salary reviews for assigned staff and applies company policy.
Computer/Office Equipment Skills
- Demonstrated proficient skills with Microsoft Office Suite including Outlook Word PowerPoint and Excel.
- Experience with Symitar or other core financial systems
- Skills in using data analytic tools to analyze transaction data monitor performance metrics and generate reports.
- Basic troubleshooting skills for common office equipment and software issues.
Language Skills
Strong communication and interpersonal skills. The ability to effectively communicate with stakeholders including senior management employees and members.
Other Skills and Abilities
- Demonstrated experience with payment systems automation technologies and data analytics. Familiarity with the latest technological advancements and their application in payment operations.
- Demonstrated understanding of regulatory requirements and compliance standards in the payments industry. This included experience in implementing and managing compliance programs.
- Proven experience in managing large scale projects particularly those involving technology integration and process optimization.
- Proactively solves complex problems and actively improves processes and creates efficiencies.
- Exercises personal discretion and independent judgement in a professional manner.
- Adaptive to change responds positively to altered circumstances or conditions.
- Excellent inter-personal skills including the ability to lead and collaborate with multiple teams.
- Possess a desire and willingness to learn and continually update knowledge of financial concepts strategies systems etc.
PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
Ability to sit talk and hear consistently
Ability to stand walk and use hands to handle or reach occasionally
Vision Requirements
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Weight Lifted or Force Exerted
Ability to lift up to 25 pounds occasionally may need to lift up to 50 pounds.
Environmental
There are no unusual environmental factors (such as a typical office)
Noise Environment
Moderate noise (business office with computers and printers light traffic)
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Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
Required Experience:
Director
Employment Type
Full-Time
