Operations Manager
Operations Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Additional Information: This hotel is owned and operated by an independent franchisee Burloak Hospitality Limited. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
The Operations Manager is responsible for overseeing the day-to-day operations of the hotel ensuring exceptional guest experiences efficient operations and adherence to company standards. This role encompasses managing Guest Services Housekeeping Maintenance Food and Beverage Purchasing with some administrative/HR duties. The ideal candidate will possess strong leadership skills attention to detail and a commitment to maintaining high operational standards. The Operations Manager reports directly to the General Manager (GM) and primarily works evenings and weekends to oversee Operations in the absence of the General Manager.
Key Responsibilities:
Guest Services Management:
Oversee Guest Services/Operations ensuring smooth check-in/check-out processes and excellent guest service.
Train supervise and evaluate front desk staff to maintain high service standards.
Handle guest complaints and resolve issues in a timely and professional manner.
Ensure accurate record-keeping and proper handling of financial transactions.
Be the face of the hotel by interacting with guests during check in / out periods.
Housekeeping:
Collaborate closely with the Housekeeping Manager to ensure rooms and public areas are cleaned and maintained to the highest standards.
Conduct joint regular inspections of guest rooms and public areas with the Housekeeping Manager to ensure cleanliness and compliance with standards.
Assist the Housekeeping Manager in managing inventory and ordering of supplies and amenities.
Coordinate with the Housekeeping Manager and the maintenance department for any necessary repairs or maintenance in guest rooms and public areas.
Support the Housekeeping Manager in training supervising and evaluating housekeeping staff to maintain high service standards.
Be part of the Joint Health and Safety Committee.
Maintenance:
Assist the Housekeeping Manager in overseeing the maintenance department to ensure all hotel equipment and facilities are in good working order.
Develop and implement preventive maintenance schedules to minimize downtime and ensure longevity of equipment.
Coordinate with external contractors for specialized repairs and maintenance as needed.
Ensure compliance with health and safety regulations.
Purchasing:
Manage the purchasing process for hotel supplies including negotiating with vendors and suppliers.
Monitor inventory levels and ensure timely ordering of necessary supplies.
Maintain accurate records of purchases and expenditures.
Develop and maintain relationships with suppliers to ensure quality and cost-effective procurement.
Food and Beverage (F&B):
Oversee the F&B operations including the Bistro and Banquets.
Ensure high standards of food quality service and cleanliness in all areas.
Monitor F&B inventory and manage ordering and stock control.
Collaborate with the Chef team to develop and update menus.
Administration/HR Duties:
Assist in the recruitment training and development of hotel staff.
Ensure compliance with labor laws and company policies.
Maintain employee records and manage payroll processes.
Conduct performance reviews and provide feedback and coaching to staff.
Develop and implement staff schedules to ensure adequate coverage in all departments.
Qualifications:
Bachelors degree in Hospitality Management or a related field preferred.
Proven experience in Hotel operations management with a strong understanding of front desk housekeeping maintenance purchasing F&B and HR functions.
Marriott Experience is an Asset.
Knowledge in Marriott systems is an asset ( FOSSE MICROS GXP)
Excellent leadership communication and interpersonal skills.
Strong organizational and problem-solving abilities.
Proficiency in hotel management software and Microsoft Office Suite.
Ability to work flexible hours primarily evening hours including weekends and holidays.
Working Conditions:
This position may require standing walking and moving around the hotel for extended periods.
Flexibility in working hours is essential to meet the demands of the hotel operations.
Reports directly to the General Manager (GM) and primarily work evening and weekend hours in the absence of the General Manager.
Occasional travel may be required for training or business purposes.
If you are a dedicated self-motivated professional with experience in hotel operations we invite you to apply for the Operations Manager position at Courtyard by Marriott Burlington.
Join our team and be a key contributor to the success of our hotel ensuring a welcoming atmosphere guest satisfaction and efficient HR practices. We look forward to welcoming a candidate who shares our commitment to excellence.
Job Types: Full-time Permanent
Pay: negotiable
Benefits:
Company events
Dental care
Discounted or free food
Extended health care
On-site parking
Annual Vacation Pay entitlement
Store discount
Vision care
This company is an equal opportunity employer.
frnch1
Required Experience:
Manager
Employment Type
Full-Time
