Hire Controller
Hire Controller
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Job Description
Job Description
Job Title: Hire Controller
Location: Solihull
Hours: Monday Friday 07:30am-4:30pm
Salary: 29000
Benefits:
Company pension
Generous holiday allowance with the option to buy/sell days
Retail discounts & employee recognition awards
Life assurance
24/7 employee assistance programme
About the Role:
Customer Service Its a People Thing
Are you someone who can start a conversation in an empty room Do you thrive in a fast-paced environment and take pride in getting things done efficiently If so this role is a great fit for you. As a Hire Controller at a leading equipment rental provider youll play a vital role in delivering exceptional customer service. You will be the first point of contact for customers building strong relationships and supporting them through the entire hire journey from initial enquiry to off-hire and feedback. Your focus will be on understanding the customers needs offering solutions upselling when appropriate and ensuring a smooth and professional service every time.
Key Responsibilities:
- Handle inbound hire enquiries via phone email and website
- Process orders from enquiry through to post-hire feedback
- Develop strong long-term relationships with customers
- Maximise hire and upsell opportunities through product knowledge
- Liaise with internal teams to coordinate deliveries and collections
- Use your initiative to resolve issues quickly and efficiently
- Maintain accurate records and uphold high standards of service
About You:
- Previous experience in a customer service or sales support role
- Experience handling inbound orders or enquiries
- Industry knowledge in equipment hire or construction is desirable but not essential
- Strong communication influencing and relationship-building skills
- Ability to work independently and as part of a team
- A proactive and adaptable mindset comfortable handling multiple priorities
- Confident using MS Office and eager to learn new systems
- A drive for continuous improvement and delivering a great customer experience
About the Company:
This role is with a leading national civil engineering and groundworks contractor serving major housing developers across the UK. Known for its commitment to quality safety and delivery the company fosters a people-first culture and offers rewarding long-term careers. With a strong focus on professional development wellbeing and inclusion they provide a supportive and structured working environment where individuals are encouraged to grow thrive and contribute to the success of high-profile residential and infrastructure projects. Employees are recognised for their efforts valued for their contributions and supported every step of the way.
Employment Type
Full-Time
