Support & Solutions Officer

About Netwealth

Netwealth is more than a company; it is a catalyst for change inspiring a new perspective on wealth and a brighter future for everyone involved. Our innovative and award-winning wealth management platform reflects our commitment to excellence and cutting-edge technology.

Founded in 1999 Netwealth has grown rapidly driven by an entrepreneurial spirit that encourages us to challenge the status quo. Our NextGen superannuation and investment technology exemplify our agile and nimble approach unburdened by bureaucracy allowing us to adapt quickly to meet the needs of our clients.

At Netwealth our team is our greatest asset. We are a collective of passionate individuals dedicated to making life better for more Australians. Our valuesCurious Optimistic Courageous Collaborative Agile and Genuineare the guiding principles that shape our decisions and define how we present ourselves to the world. Join us in our mission and become part of a team that not only envisions a better future but actively works to create it.

The Opportunity

The primary purpose of the Support & Solutions Officer is to be the front line of support for customers predominantly clients and advisers. The incumbent will receive inbound telephone calls emails and web chats in relation to products services and general enquiries. Of paramount importance is the delivery of service within designated timeframes and of a standard that presents and represents Netwealth professionally and exceptionally.

The incumbent will handle a high volume of queries and create a positive experience for each customer. Addressing all questions providing accurate and efficient responses and documenting and escalating to the Team Leader where necessary.

The role:

• Provide a high level of service to internal stakeholders including the Sales team and Investment Operations

• Demonstrate a professional friendly and helpful attitude

• Stay abreast of any product process regulatory or legislative changes

• Participate in multiple simultaneous projects with overlapping priorities

About you:

• You possesa courageous and consultative communication style

• You display strong analytical skills and attention to detail

• You have a commitment to service excellence.

• High level customer relations experience (developing and building relationships)

• Display ability to collaborate with other teams and work as part of a larger team.

• Focusedon meeting commitments and delivering results to a high-quality standard.

Life At Netwealth

At Netwealth our people are our greatest strength. We invest in our employees at every stage of life because when youre at your best so are we.

Were committed to your growth offering access to further education diverse training opportunities and strong support for career development. Were proud to be recognised as one of the top 5 companies in Australia for Career Development endorsed by WORK180.

Were big on internal fact 32% of roles filled in 2023 went to our own people.

Our flexible hybrid working model encourages balance with the expectation of 4 days in the office each fortnight. Our state-of-the-art Melbourne CBD office includes modern end-of-trip facilities and daily breakfast to support your commute and wellbeing.

We offer a range of benefits focused on health wellbeing and personal development including:

• Family-friendly support: Paid parental leave and a fully funded school holiday program

• Wellness perks: CU Health (virtual healthcare) income protection flu shots wellness weeks retail discounts and financial wellbeing services

• A vibrant culture: Social events trivia nights and corporate sports

• Employee Resource Groups: LGBTQIA DAWN (Developing and Accelerating Women at Netwealth) Culture Group and Carers Group

• Community impact: Paid volunteering and our Netwealth Impact Group

Apply now!

Were proud of our inclusive and diverse workforce and encourage everyone to bring their genuine selves to work. Its one of our core values. Were committed to equity and inclusion through our gender equality disability LGBTQIA wellbeing and cultural initiatives. Were also proudly certified by Work180 Family Friendly Workplaces and Great Place to Work.

If youre excited about this opportunity but dont meet every requirement we still encourage you to apply. Research shows that people often hesitate unless they meet every single qualification. We value potential and passion just as much.

If you require any reasonable adjustments during the recruitment process please contact us at .

Required Experience:

Unclear Seniority