Client Care Lead
Client Care Lead
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
ABOUT GATEWAY SERVICES INC.:
Gateway Services is North Americas leading accredited pet aftercare provider offering 24/7 professional grief support memorial keepsakes pet burial and fully trackable pet cremation. With 150 locations 2000 team members and servicing over 17000 veterinary clinics across North America Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.
Please visit Gateway Services Inc. to learn more about us.
Pay Rate: $23/hour
Work Hours:Monday - Friday9:00am - 5:00pm
Location: Trusted Journey/Gateway Services - 2260 N Ridge Rd Suite 100 Wichita KS 67205
Job Overview
The Client Care Lead reporting into the Client Care Manager or Care Center Manager is responsible for supervising client care operations including answering phones booking and performing viewing and visitation services and assisting pet parents and veterinarians with daily request. Acting as the face of our company creating a welcoming environment for pet parents veterinarians and team members.
Duties & Responsibilities
- Act as the primary liaison between Gateway and its customers
- Communicates clearly and professionally with external customers and internal Gateway Team Members by telephone and/or email.
- Communicate any special requests from Pet Parents and Veterinaries to operations and CSRs as needed.
- Order special urns jewelry and supplies as needed.
- Ensuring office area is clean tidy and presentable for visitations.
- Handle point-of-sale transactions submitting necessary receipts and logs to AR/AP daily as required.
- Organize monthly staff meetings for all team members submit meeting notes to the Care Center Manager and/or Regional Manager.
- Assist with monthly inventory.
- Create and present financial estimates and bills regarding payments and refunds.
- Assist in setting up visitation presenting aftercare options (including urns and memorial items) and memorial pickups.
Education Training & Qualifications
- Post-secondary degree or diploma in a related field
- Two years experience working within a customer service environment involving client care.
- Proficient with software applications including Microsoft Office and Custom Software
- A high level of integrity ethics and compassion for the care of the deceased is required
Skills & Abilities
- Demonstration of working independently with minimal supervision meeting scheduled timelines and budgets
- Demonstrated ability to identify key issues and propose practical solutions.
- Demonstrated ability to plan prioritize and execute activities and projects.
- Effective problem-solving and time management skills
- Effectively communicate written and verbal
- High level of integrity and worth ethic
- Strong attention to detail
- Strong interpersonal skills with the ability to maintain relationships with team members
Working Conditions
- Regularly bending stooping crouching kneeling sitting repetitive motion hand/wrist/finger motion
- Overtime and weekend work may be available during busier times.
- Regularly exposed to high noise environments
- Regularly exposed to high heat environment
YOULL LOVE WORKING WITH US BECAUSE:
The People.You will be surrounded by some of the most talented supportive smart and kind leaders and teams - people you can be proud to work with!
OUR CORE VALUES:
- People First
- Exceed Expectations
- (HIT) Honesty Integrity Trust
- Be Passionate and Caring
- Continuously Improve
WHAT YOU CAN EXPECT FROM US:
- Generous salary and benefits package includes:
- 3 national medical plans that pay 100% after the members deductible and copays
- 2 national dental plans that cover many services at no cost to the plan members
- National vision plan
- Company paid Life/ AD&D STD and LTD for all full-time employees
- Chance to purchase additional Life/AD&D coverage at discounted rates
- Critical Illness Accident and Pet insurance are offered as an employees choice
- Tax savings account: HSA Health and Dependent Care FSAs
- 401(k) Retirement plan
- Potential for Career Growth
- Employee Assistance Program
- Paid Holidays & Time Off
- A Sense of Community
- Great Hearts & Minds Scholarship Program
- Gateway Tuition Reimbursement Program
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employees cultural differences life experiences self-expression and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process please notify Human Resources at .
New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify including your rights and responsibilities visit
Monday - Friday 9:00am - 5:00pm
40 hours per week (OT when required)
Employment Type
Full-Time
