Advisor, Client Experience

Are you looking to advance your career by joining a team of passionate and motivated professionals who bring their talents to the healthcare system    

Dare to take the leap and realize your full potential with us in an inspiring and dynamic environment that values flexibility teamwork learning and excellence.

What will your days be like at LGI Healthcare Solutions 

You will support customers in the optimal use of LGI Health Solutions software packages. You will deliver quality customer support on time and within prescribed deadlines. You will process and resolve queries quickly to achieve the level of service negotiated with customers.

How will your contributions be showcased

• Customer service 
  • Provide first-level customer service by creating and handling requests documenting them resolving them and following up until they are closed;
  • Reproduce the problem or anomaly described by the external customer in the use of the software on internal databases to direct the correction to the right department;
  • Prioritize customer requests according to the severity of the problem to identify situations that may require escalation;
  • Writing and/or reviewing documentation for customers;
  • Occasional participation in quality control activities and delivery of releases.
• Self-training 
  • Ensure continuous learning of financial and material management solutions.

Qualifications :

What you will bring to LGI Healthcare Solutions to succeed in the role:

• 1 year experience in the deployment and/or support of financial resource management information systems and/or accounting and/or logistics and/or merchandise management in the healthcare sector.
• Strong customer service skills.
• Good command of the Office Suite (Word Outlook etc.);
• Knowledge of the Quebec healthcare environment (asset).
• Knowledge of LGI Health Solutions Material management solution (MMS) (strong asset);
• Strong teamwork skills.
• Interpersonal skills & empathy.
• Self-motivated.
• This position requires fluent knowledge (spoken and written) of French as the role interacts with mostly French-speaking partners/clients/suppliers/colleagues.
• The ability to communicate in English will be considered an asset.

Additional Information :

Here are the many benefits to ensure your personal and professional well-being as well as financial health:  

• Remote in-office or hybrid work with the option of flexible hours to promote balance and performance 
• Group insurance plan and group RRSP with employer participation in effect from day one 
• Minimum of 3 weeks vacation 5 days personal leave per year 
• Access to a telemedicine service and a complete assistance program for all employees and their family 
• Access to a leading e-learning platform and hours allocated for training and professional development
• More than 40 years of expertise in the health IT field opens the door to many career opportunities 
• Projects integrating Agile methodology 
• Employee discount program  
• An organizational culture rooted in the values of courage determination excellence and collaboration around which we come together to develop technology solutions for the healthcare field. 

If you are interested in this position we would be very happy to tell you more about the role the team and life at LGI Healthcare Solutions.  

Apply now!

Remote Work :

Yes

Employment Type :

Full-time