Medical Dispatcher (Overnight 7pm to 3am, M-F)
Medical Dispatcher (Overnight 7pm to 3am, M-F)
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Job Description
CLIENT SERVICES DISPATCHER
We are seeking a detail-oriented and dependable Client Services Dispatcher to join our team. This dual-function role supports both client services and lab dispatch operations to ensure exceptional service delivery and workflow coordination. The ideal candidate will have strong communication and problem-solving skills along with the ability to manage multiple priorities in a fast-paced environment.
RESPONSIBILITIES
- Client Services Support
- Respond promptly to new account inquiries and accurately enter information into designated systems (LIS LabDaq LabNexus Phlebio Sugar Freshdesk Clinic NPI).
- Take ownership of all inquiries utilizing available resources to provide timely resolutions.
- Maintain thorough knowledge of internal systems processes and workflows related to the collection and processing of patient lab samples.
- Maintain and update the critical call list.
- Handle STAT call intake with urgency and accuracy.
- Assist other departments (Laboratory Sales Corporate) with various tasks as needed.
- Perform daily administrative reporting tasks and assist with internal projects as assigned.
- Perform other client services duties as assigned by the manager.
- Laboratory Dispatch Operations
- Ensure all orders are properly dispatched completed and processed in accordance with policies and procedures.
- Review organize and distribute orders based on coverage areas effectively utilizing on-duty phlebotomists.
- Track and follow up on all assignments dispatched during the shift.
- Collaborate with Phlebotomy Management Laboratory and Courier services to ensure order completion.
- Document issues that occur throughout the shift and escalate as necessary.
- Investigate and troubleshoot unexpected problems providing immediate resolution when possible.
- Communicate customer concerns or potential issues to the sales team and phlebotomy managers with recommendations for resolution.
- Serve as a friendly helpful and knowledgeable representative of PHS laboratory services.
- Perform other dispatcher duties as assigned by the manager.
REQUIREMENTS
- High school diploma required.
- Minimum of 1 year of lab dispatch experience required.
- At least 1 year of customer service experience preferred.
- Ability to analyze technician and client locations to optimize service routes.
- Strong multitasking and organizational skills.
- Capable of managing high call volumes across departments.
- Can-do attitude with independent problem-solving abilities.
- Effective written and verbal communication skills.
- Proficiency in Microsoft Office and ability to learn new systems.
- Comfortable working autonomously.
- Ability to sit for extended periods of time.
PHYSICAL AND MENTAL REQUIREMENTS
- Ability to remain seated and focused during long shifts.
- Strong attention to detail organization and multitasking ability.
- Ability to adapt to changing priorities and fast-paced workflows.
We are an Equal Opportunity Employer and committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process please contact .
Overnight Monday through Friday (7pm to 3am)
Position Remote but training is offered in office.
Shift Differential available additional to base pay $1-$2/hour (8pm to 12am/12am 3am)
Employment Type
Full-Time
